That is a possibility. Some routers have locked down settings. Over the years I have come across some which, although made by the likes of Netgear, are less configurable
WiFi messed up by Openreach, I reckon
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That is a possibility. Some routers have locked down settings. Over the years I have come across some which, although made by the likes of Netgear, are less configurable
Talktalk use sagecom and Huwui but it may just be sagecom now
2 and a half years of good coverage inside and outside the property, not a single outage of any description then the day after Openreach call and do some work on the connections, my coverage goes teats up. If that's coincidence, then Man City are innocent.
My router is an Amazon EERO 6. Its full fibre here since 2024.
As noted above, my neighbour is having her internet installation updated in November, so I think the addition of that new cable must be by way of preparation for that work.
Could be. I'm hoping my neighbour's daughter can persuade Openreach to come out and check the work they did the other day and if necessary remake the connection.
There was a lot of chat on the now shut down talktalk forum and a lot of people were complaining about the eero yes it's very fast but rubbish at going through walls so you have to have multiple all over the house called a mesh system.
I asked them not to send me that one thank you very much and instead I got the standard looking one.
Still doesn't explain how yours was good then not.
Are they sending a new one to try.
The TalkTalk forum was going to be my first port of call when this problem arose but as you say above its been deleted. So my only option was to call them, which is a tortuous and often frustrating process. They still use foreign call centres and depending on the level of "agent" you're talking to, it can be difficult to communicate the exact nature of the problem you're calling about to people whose first language probably isn't English.
Thanks for clarifying that we do have a mesh system, although ATM we have just two EEROs, one of which is boosting the signal for the camera on the outside of our rear wall. They did send a new one and it made no difference to the coverage, so I'll hang on before doing anything else till I find out whether my neighbour's daughter has been able to get EE to escalate the problem to Openreach and organise a visit from an engineer.
Thanks again for all your help.
Are you aware that talktalk have gone bust and BT have brought them.
As for the call centres I agree its sometimes very difficult to understand them.
Now the forum is shut I use the online chat thing and always get a transcript for proof.
Yes thanks, I am aware that TT have gone down the spout and been bought out by BT, which means I’ll soon be paying for services in advance. I did the online chat thing last week but the wait for a techie to chat with went on so long that I gave up. I did speak to someone later but he insisted on sending out a new router and declined to escalate to Openreach. Hence we are where we are.
