Hi all
just thought i would post a warning about energy company first utility who claim to have accurate and reliable smart metering, one of their selling points is that they are the first company to roll out smart meters ahead of the rest of the industry.
well thats all well and good,if it worked.
It is over 7 weeks now since i had smart meters installed and i still have not had a proper bill yet. The google power meter service is unavailable and i cannot view my usage online, which is another one of their claims.
I have had 2 months of estimated bills, even when i have supplied them with actual readings. I still am no closer to getting a proper bill, and getting the smart meters working.
They claim, that my electricity meter is not transmitting data, and so the gas meter isnt as well (gas reading is sent via the electricity meter)
after hours on the phone earlier today, they are claiming now that my meters are sending data but the serial numbers from the meter data does not match the ones supplied by the installed, and so they cannot bill me until its resolved. I offered to give them the serial numbers, and did just that. I was then told that they were infact the serial numbers supplied by the installer, and so the data must be somebody elses.
I have read online that I am NOT the only person with this problem, it seems there are hundreds of others in the same boat.
STAY AWAY if you want reliable and accurate energy bills without the hassle.
just thought i would post a warning about energy company first utility who claim to have accurate and reliable smart metering, one of their selling points is that they are the first company to roll out smart meters ahead of the rest of the industry.
well thats all well and good,if it worked.
It is over 7 weeks now since i had smart meters installed and i still have not had a proper bill yet. The google power meter service is unavailable and i cannot view my usage online, which is another one of their claims.
I have had 2 months of estimated bills, even when i have supplied them with actual readings. I still am no closer to getting a proper bill, and getting the smart meters working.
They claim, that my electricity meter is not transmitting data, and so the gas meter isnt as well (gas reading is sent via the electricity meter)
after hours on the phone earlier today, they are claiming now that my meters are sending data but the serial numbers from the meter data does not match the ones supplied by the installed, and so they cannot bill me until its resolved. I offered to give them the serial numbers, and did just that. I was then told that they were infact the serial numbers supplied by the installer, and so the data must be somebody elses.
I have read online that I am NOT the only person with this problem, it seems there are hundreds of others in the same boat.
STAY AWAY if you want reliable and accurate energy bills without the hassle.