Long story short - I do mostly AV and aerial installation, but also a little CCTV when I have to. However, it's not enough to be fully conversant with all the little glitches and their fixes, so I'm hoping for a bit of guidance from the collective here.
The background is that a friend and his wife have been pestering me to install something for them for about 3 years. My expectation was they'd want one of these Ebay systems, and I don't have time for that hassle. Anyway, I thought if I quote for some higher-end HIKvision ColorVu cameras and a 4 channel NVR then they'd be put off. Blow me, they went for it. Damn.
I had a feeling it was going to be a tricky installation. The system was installed in May, and I've been back several times to tweak camera positions or faff around with some or other setting. I knew that would be the case. They've never had CCTV before so it's all new tech to them.
The latest call though has me scratching my head. For lack of a better description, there appear to be jump cuts in some of the motion-detected video.
They got the CCTV because of security worries about their little dog getting pinched. Now though they've taken to watching the wildlife at night in the gardens. Foxes and hedgehogs. Occasionally a small critter will stop to smell the roses so to speak, and then appear to vanish like the motion detect stopped detecting. Does that make sense?
I have seen tis myself on the remote playback via my Android phone.
The kit list is: 3x HIKVision ColorVu 4MP IP turret cams and a DS-7604NI-K1/4P 4ch with PoE NVR.
The NVR is connected to their home router via direct Ethernet (plusnet router on ground floor mains ring) whilst the NVR is on the 1st floor ring.
Other info: he said that sometimes the cameras are out of sync. I haven't seen this myself, so I'm not sure it that's an accurate description or it's finger trouble or a real issue.
I've requested that they reboot the router and the NVR. The results are still the same he says. I've also asked that they try a higher sensitivity setting on one of the cameras. Currently the setting is 2/5, so they'd go to 3/5. No results back from this yet.
It's entirely possible that I have screwed up a setting somewhere, but where, I have no idea. I have motion detect zones set on all cams, and line crossing intrusion too. Has anyone come across something similar, and if so, what was the fix?
The background is that a friend and his wife have been pestering me to install something for them for about 3 years. My expectation was they'd want one of these Ebay systems, and I don't have time for that hassle. Anyway, I thought if I quote for some higher-end HIKvision ColorVu cameras and a 4 channel NVR then they'd be put off. Blow me, they went for it. Damn.
I had a feeling it was going to be a tricky installation. The system was installed in May, and I've been back several times to tweak camera positions or faff around with some or other setting. I knew that would be the case. They've never had CCTV before so it's all new tech to them.
The latest call though has me scratching my head. For lack of a better description, there appear to be jump cuts in some of the motion-detected video.
They got the CCTV because of security worries about their little dog getting pinched. Now though they've taken to watching the wildlife at night in the gardens. Foxes and hedgehogs. Occasionally a small critter will stop to smell the roses so to speak, and then appear to vanish like the motion detect stopped detecting. Does that make sense?
I have seen tis myself on the remote playback via my Android phone.
The kit list is: 3x HIKVision ColorVu 4MP IP turret cams and a DS-7604NI-K1/4P 4ch with PoE NVR.
The NVR is connected to their home router via direct Ethernet (plusnet router on ground floor mains ring) whilst the NVR is on the 1st floor ring.
Other info: he said that sometimes the cameras are out of sync. I haven't seen this myself, so I'm not sure it that's an accurate description or it's finger trouble or a real issue.
I've requested that they reboot the router and the NVR. The results are still the same he says. I've also asked that they try a higher sensitivity setting on one of the cameras. Currently the setting is 2/5, so they'd go to 3/5. No results back from this yet.
It's entirely possible that I have screwed up a setting somewhere, but where, I have no idea. I have motion detect zones set on all cams, and line crossing intrusion too. Has anyone come across something similar, and if so, what was the fix?