Has gas meter been capped?

[Mr Sparkle]

New boiler is refusing to ignite

Looking at the gas meter and i am wondering whether it has been capped/sealed?

Could someone confirm from the pic?

 

[cross thread]

can tell if capped as they are under a connection

 

[Mr Sparkle]

can tell if capped as they are under a connection

You 'can' or 'can't' tell if capped?

If you can't tell, would a better pic help out?

Or do i have to get a gas engineer out?

 

[denso13]

If you can't tell, would a better pic help out?

No, can't tell by looking at it, it could be capped/disked inside the fitting.

 

[Old Salt]

Any other gas appliances that could be used to check? Cooker?

 

[johnny2007]

Who fitted the new booler???
Surely they must've tested it and confirm it was working.

 

[oldbutnotdead]

Has your supply been switched from credit mode to pay up front mode? Is the whole house new to you or just the boiler?

 

[Mr Sparkle]

Has your supply been switched from credit mode to pay up front mode? Is the whole house new to you or just the boiler?

You're like Agatha Christie putting all the right pieces together to crack the case.

Yes, the supply was switched (prior to me moving in) by the gas company to pay up front (prepayment) mode.

What's the significance of switching from credit to prepayment?

The boiler is new but untested

After fitting my smart thermostat, the boiler appeared to fire up, then cut off.

It mentioned ignition issue and F54 and F28 (Vailliant Boiler)

Unfortunately, the boilers the only gas appliance

 

[Harry Bloomfield]

What's the significance of switching from credit to prepayment?

I think what is being suggested, is that you could have run out of credit, with the result that the meter has switched the supply off.

 

[oldbutnotdead]

I think what is being suggested, is that you could have run out of credit, with the result that the meter has switched the supply off.

That's the first thing I'd check. If you don't know who your gas supplier is, you'll need the MPAN or postcode- if you Google 'who supplies my gas' there's links to various sites. You want supplier not transporter.
Once you've found your supplier, contact them and see what's what.
(Especially if you are renting) you may find you are on a tariff with no standing charge but high unit costs. You may also find there's a big fat negative balance from a previous occupant - not your problem to pay it, tell them when you moved in, get a new account set up.

 

[denso13]

The first thing to check is the boiler install, get on to them. It should not have been left uncommissioned, whatever the problem with the meter is.

 

[foxhole]

The first thing to check is the boiler install, get on to them. It should not have been left uncommissioned, whatever the problem with the meter is.

Agree you should not attempt to use a non commissioned boiler .May be gas leaks.

 

[denso13]

Agree you should not attempt to use a non commissioned boiler

It's a legal requirement for the installer.

 

[oldbutnotdead]

Re the commissioning- yes it must (and should already have) been done. Possible it was done on the dregs of whatever credit was left on the meter (or is there an emergency £5 button on prepayment smart meters?).
EDIT Installer should have completed the Benchmark section in the install documentation- see if they have?

 

[Deleted member 267285]

The boiler is new but untested

Why?

It mentioned ignition issue and F54 and F28 (Vailliant Boiler)

F54 coupled with F28 can be a faulty gas valve (inside Boiler - so gas safe registered engineer required). What does the display state on the meter when you press a button? (Might have to hold the button for a period)