Hosepipe ban - bluebadge exempt

[MNW67]

We are finally getting some proper rain in Yorkshire.

I had forgotten what it sounds like.

Lubbly jubbly.

 

[Harry Bloomfield]

We are finally getting some proper rain in Yorkshire.

..and we just gave the car a bath, I used the hosepipe..

A couple of weeks ago, I used the YWA online facility, to report a leak at the end of the street. This is now the third time I have reported the very same leak, this year, and supposedly the third time they have attended it and done nowt. It is still leaking, with a flow about that of a tap turned halfway on, straight into the gutter, from under the footpath.

For several years, there has been a terrible sewage pong, from a manhole, located just at the start of the church drive. I first reported that around five years ago, and subsequently twice more, but the pong persists. It cannot be nice, for those attending funerals there, so I reported both problems together a couple of weeks ago.

It surprises me, how little water needs to fall, to refill the water butt, at the back of the summerhouse. We drained it completely, a couple of days ago, in anticipation of the rain this weekend. After my weather station had recorded just 6mm of rainfall, the 300L butt was full and over flowing.

 

[JohnD]

I find if you want to get serious with a utility company, it is useful to send a short, detailed letter. It is likely to be passed along until it reaches someone who can help. Once they have acknowledged receiving it, they will find it difficult to claim they were not informed or did not know, or to log it as "spoke to customer, now resolved." Or to let it fall to the bottom of workstack. Mention that your hearing and sight are poor and you cannot deal by phone or email. Keep a note of the name and position of the person responsible. A call centre minion has no power to do or agree anything, especially if they are in Bangladesh and have been ordered to give a false name.

 

[Brigadier]

When I lived in Leeds I remember YW issuing instructions to their staff, to not wear liveried workwear while out and about.

Due to the potential for them being abused.

This was in the nineties, iirc.

 

[IT Minion]

At a previous role I was almost involved in a major overhaul of Southern Waters entire IT system covering all aspects from call handling to back end databases. The brief was that they knew everything was terrible and they needed to sort it.

Then they dropped the project.

 

[JohnD]

One if the utility companies I worked for didn't have the company name on the head office compound.

It was in a run-down area, and customers who'd been cut off for non payment of bills used to lob bricks through the window.

They've now demolished it and moved to a technology park with no public access.

 

[Mottie]

I find if you want to get serious with a utility company, it is useful to send a short, detailed letter. It is likely to be passed along until it reaches someone who can help. Once they have acknowledged receiving it, they will find it difficult to claim they were not informed or did not know, or to log it as "spoke to customer, now resolved." Or to let it fall to the bottom of workstack. Mention that your hearing and sight are poor and you cannot deal by phone or email. Keep a note of the name and position of the person responsible. A call centre minion has no power to do or agree anything, especially if they are in Bangladesh and have been ordered to give a false name.

Nah. Go straight to the top and pester the life out of the CEO. That’s what I had to do to Thames Water to get them to spend six weeks and £80k replacing my drains.

Between sorting that out and taking the dog out I had a knock on the door. I have been having an ongoing dispute with Thames Water about my drains and was getting the right royal runaround what with them not returning calls or telling me when they will be replacing my drains that have partially collapsed. In frustration I emailed the CEO only yesterday and tried my usual trick of complaining right to the very top about getting nowhere with their 'customer service' and mentioning that I will be calling in on her sometime next week to discuss the problem I'd been having. I gave her the case numbers etc and told her to have the information to hand for when I called. (I had no intention of doing that but she didn’t know that) That usually gets a response and blow me if the head of customer service wasn’t in the area today and decided to call in on me! Had a chat and she said the work to replace my drains and half a dozen of my neighbours had received the go-ahead although it could be a few months as they have to organise things, carry out surveys, get permission from local authority to dig up roads etc so it may be a few months but at least somethings happening at last!

 

[MNW67]

Nah. Go straight to the top and pester the life out of the CEO.

How did you find the CEO email address.

 

[Mottie]

How did you find the CEO email address.

https://www.ceoemail.com/

 

[crystal ball]

When I lived in Leeds I remember YW issuing instructions to their staff, to not wear liveried workwear while out and about.

Due to the potential for them being abused.

This was in the nineties, iirc.

Mrs CB worked for the County Council, they were warned not to wear their lanyards in public, slightly different note, my niece worked for a major pharma company shortly after graduating, she was in the lab that uses animals for testing the staff were often briefed by MI5 about what to look out for when driving home

 

[Highway Man]

she was in the lab that uses animals for testing the staff were often briefed by MI5 about what to look out for when driving home

Be much better to be briefed by the RSPCA or similar on the cruelty that those poor animals have to endure.

 

[crystal ball]

Be much better to be briefed by the RSPCA or similar on the cruelty that those poor animals have to endure.

How would you test life saving drugs?

 

[crystal ball]

Be much better to be briefed by the RSPCA or similar on the cruelty that those poor animals have to endure.

Test them on humans instead?

 

[Highway Man]

Test them on humans instead?

I would rather that than a helpless animal

 

[crystal ball]

So you would volunteer yourself and family to have an untested drug injected