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Hi I am unable to connect my phone with the Texecom app to our Premier Elite 24 panel. Our installer advises that there have been problems with the Texecom servers over Christmas. Have these issues been resolved? I still can not connect. It shows the app is logged in, but then says "There...

Hi I am struggling to turn the chiming on. The internal sounder is working. I have selected chime1 in the zones. In Area Timers and Options - Options 1 has been selected then 27 Auto Chime - still no success. Please can anyone help? Thanks

I have been careless and dropped the screw and lost the screw which secures the lens to the case. What do other people use as a good substitute?

I have installed the com-ip on com1 of the board. The reason is the the com-gsm (to be fitted later) instructions state on 24w it should go on com 2. The board has an ip address and is on the network. I cant connect via IP but can do so via usb cable Wintex diagnostics show Com 1 Power On...

I am reinstalling a Texecom 24W. Until I connect a bell unit, should I put a link between tamp - bell? I know this is a stupid question, but I just want to check before I blow the panel. Also I have links across all 4 wired zones and the aux fault, but Online Status and control in Wintex...

I have 4 PIR I want to connect to my Texecom 24W panel. I test the Tamper Loop on each PIR, and there is continuity. When I connect 3 in series, there is continuity. When I connect a 4th one there is no continuity, even though the 4th one when tested individually shows continuity. The cable...

We have just moved into a house with a Accenta/Optima system installed. I am unsure of the engineer code but think it is still the default 9999 If I enter the code. Can I then removed the lid on the panel without the alarm actuating? Thanks

We have bought a new house which has an alarm installed. Unfortunately the previous owner has not left us any instruction books etc Please can someone identify the two units in the photo below? I believe the panel is a Accenta/Optima with no built in keypad. Thanks in anticipation.

Hi In the manual for System Config INS176-10 page 66 Option 26 Bell = 1st Alarm The 'Bell and Strobe' outputs will activate after an intruder alarm (1st Alarm) occurs Bell = 2nd Alarm The 'Bell and Strobe' outputs will activate after a confirmed alarm (1st Alarm)...

Double Pole/EOL I have a surface mounted magnetic contact. Do I set the Zone Wiring - Zone Group Options Double Pole/EOL or Normally Closed Thanks

I have used the two zones on the keypad and mapped them to zones on the panel. These are just surface mounted magnetic contacts. I have tested the circuits with a Megger - all working well. When I look in Wintex diagnostics it show tamper alarm on these zones. Is this correct/normal...

Hi I have been looking through the Wintex options for a users. Having searched through INS 177 and 467 - I am unable to find what the following options do Cst O/P 2.A-TAG Cst O/P 2.B-CODE Please can someone help. Thanks

I am wanting to buy one of these. There is a seller on ebay selling them at £77 inc VAT plus £6 inc VAT p&p. This seems good value. Does anyone have any experience with buying from this seller, the price seems too good to be true. The seller has 100% positive feedback and...

I am slowly progessing with this project. I am in Wintex and looking to configure the SMS messaging. Are these the correct settings? Options Tab Enable Communicator in the Options Tab ARC Tab SMS Messaging selected under protocol Radio-Pad and Com Port Options SMS call...

Do Texecom make a internal wireless sounder? We have an internal sounder downstairs, cant run a cable upstairs, but we need to know if the alarms trips during the night when we are in the bedroom? What solutions are there? Thanks for reading.

Hi I have one of the above installed on the entry exit route and have the following problems. Ricochet monitor shows it as be ok. It wont chime when the door opens It wont trip when doing walk test. I have tested using Engineer Utilities, View zone status , the secure status...

When installing PIR's in the corners of rooms, invariably the corner is not square. Of course its very easy to twist the backplate of the PIR to fit the corner and misshape the backplate of the PIR. My question is how do professional resolve this? I did wonder about just putting screws...

I cannot find in the manual details about this. If I put a jumper across the first 2 terminals, does this disable the anti tamper alarm and enable the panel to work as normal when the lid is removed?

Hi I have finally got one of these. The GSM module is on Com 2, so I assume putting this on Com 1 will be OK ? The com 2 connector seems very fragile for connecting a USB cable to it.

Hi I bought some of these off eBay and didn't read the listing properly, they are not genuine Texecom tags. Anyway, the tags arrived. How do I find the tag number to enter into the panel. I assumed each tag would have a removable sticker. Thanks