9930 Keypad 9651 system

[NewhouseOldhouse]

I had the electric off today for about 1 hr r so and alarm was beeping.

Once back on the Keypad now say "K01 Excess Keys" then "RESET Required" the red light is on beside spanner!!

I have only moved into house last 3 weeks not sure if it's under a maintenance contract or not the previous owner didn't say it was.

Any ideas how to fix?

 

[NewhouseOldhouse]

Anything to do with panic alarms?

 

[sparkymarka]

It's saying the wrong code has been put in wrong .....normally 21 wrong key presses on a Scantronic panel , do you have the correct code ? If so press x then the correct code then tick

 

[NewhouseOldhouse]

Thanks sparkymarka but it didn't work still same message appears!!

 

[NewhouseOldhouse]

i have spoke with company who installed it and they said they can call out for a fee and fix it or do a factory reset!!

I asked do they change the engineers code upon installation which they told me they don't!!

 

[steveo44]

Sounds like the panel has defaulted back to the factory settings.

Instead of using your code try using 1234.

 

[NewhouseOldhouse]

will try this later thanks.

if this is the case will it be easy to programme again? I have 3 PIR, 2 panic alarms and I think 5 doors are alarmed as well.

are there any quick guides of how to do this?

 

[sparkymarka]

See other 9651 post
It may have crashed if the back up battery was faulty

 

[NewhouseOldhouse]

Wot does this mean a factory reset

 

[NewhouseOldhouse]

This is system and messages it is displaying.

Is it a factory reset? Where is battery back up? Any other ideas?

 

[Handymanjo]

The keypad shows that the wrong code has been entered .The reset is requiring the correct code to be entered to reset the keypad fault.
If you do not have the customer code then you will need to default the reprogramming to reset all codes back to factory reset.
This can be done by yourself if you fell confident, or you could pay a callout fee.

 

[NewhouseOldhouse]

Does resetting to factory settings eliminate the zones as well?

 

[sparkymarka]

No

 

[NewhouseOldhouse]

Brilliant what is the factory settings codes then?

 

[sparkymarka]

It's on the page that I posted ....but for the lazy it's here again