Anybody else got a crazy customer?

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Apparently I broke a customer's boiler in December, when I last worked on it!
Fair enough, I will wait for some solid evidence not what "last engineer said" as people constantly stab eachother in the back!

A PANDEMIC though! It's a global human crisis and this guy is so bored he attacks my work
On the bright side I think the small claims won't be working anyway!
 
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Aren`t you meant to have first crack at fixing anything before a third party starts, were you made aware of a problem at anytime?
 
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I think locally, we have a mutual respect for each other's work. I never run another engineer down; maybe suggest I might have done something different but still explain what I think he has done.
I often find if I am called in to rectify a problem, customers are unwilling to have someone back they do not like, even if I suggest they may get it done foc.
Three months down the road is a bit taking the p**s. Once you find out what you are supposed to have done, then give your response in writing so that if it goes further, you've got you side registered.
 
D

durhamplumber

Apparently I broke a customer's boiler in December, when I last worked on it!
Wait til they report you to gas safe and you have the joy of a day out with them!!Idiot customers exist....Bizarrely it is usually the one you bend over backwards to help complains about you..Because they are fekin thick
 
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There is no way they can come back to you 3 months later as say you broke their boiler, that's just ridiculous. Have they not used the boiler in that 3 months? A lot can happen with a boiler in that time.

I'd be getting them to justify that comment, explain why they think you broke it, furnish you with a report from the other engineer and ask them why they didn't give you an opportunity to rectify any issue. Do it via email so you have a trail.
 
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As said already, in three months any faults should have shown up a long time ago, however I have to be fair found faults years after the event, normally in some ones house who did not even realise some thing was not working, but the problem is to work out who is at fault, very rarely does anyone actually research to find who's fault it was, except with a death. The Emma Shaw case comes to mind, due to the death the HSE really went to town, and it was not one single person, but a collection of errors.
1) Electrician left a loop of cable.
2) Plasterer put a fastener through the cable.
3) Plumber did not use glue on the tun-dish.
4) The immersion heater thermostat failed.
5) Either there was not a cut out fitted or did not work.
6) Electricians mate fudged up results.
7) Electrical foreman used unskilled labour (see above). (Courts blamed this man)
8) She tried to turn off water before electric in spite of seeing sparks.
Most faults are like above a collection of errors, including poor manufacturers designs, a couple of years ago I was called to father-in-laws house with no domestic hot water, the fault was caused by a change to smart meters, and the guy had failed to re-light the pilot flame on the boiler, however it was summer and he had solar water heating panels, so that should have not in its self caused no hot water, he had turned on the immersion heater as well, so seemed odd, so next was look at immersion heater, only to find it was missing, and the supply to immersion heater was now feeding the pumps for the solar panels, so since not re-labelled he had switched off solar panels, they did not work, but this could be due to over heating due to being switched off, so got a firm in to re-pressurise the system, it still did not work, well not fully not working, it raised the temperature around 10°C but that is really not working, they returned and said the house roof slopped in wrong direction and that was about the best we could expect, house was sold and whole system ripped out by new owners.

However in essence my father-in-law was sold a pup, it would it seems never have worked, but before the family realised this it had been installed around 4 years, the firm had it seems been employed to replace a front door, which they did well, but after that had returned to do a whole list of work, replacing landers with plastic which fell off, and had to be replaced which to be fair they did FOC, they fitted an electric garage door, only access to garage which had the CU inside the garage, with no emergency access release so in a power failure you could open door to replace a fuse, again corrected FOC. And the the solar panels, had my father-in-law not died they may have fixed them, who knows, but as said 4 years before the family found there was a fault.
 
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From a customers point of view, we had our boiler serviced in the beginning of summer. started using the heating again in autumn & it started to leak. Company completely denied it was anything to do with the service so I had a look myself. The condensate anti syphon trap had a split in the top of it so leaked when full, which had obviously happened when removed during the service. Only needed a piece of plastic glueing on top of it & has been fine since, but not everyone would have bothered to look. Unfortunately made me loose confidence in a company I had previously been completely happy with but will not use again. So they lost a customer because they would not even bother to have a look.
 
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I had a similar one this week - I replaced a leaking valve in their airing cupboard in November, called me on Monday to say that their boiler had broken down and the taps were vibrating, and this was clearly my fault
 
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Why I never fix anything on my daughters car. If I change the oil this week and the exhaust starts blowing next week, that'll be my fault... And she isn't even a customer!

Currently trying to work out what the hell she's gone over to cave the sill in under the nearside rear door.... :eek:
 
D

durhamplumber

There is no way they can come back to you 3 months later as say you broke their boiler, that's just ridiculous. Have they not used the boiler in that 3 months? A lot can happen with a boiler in that time.
Of Course they can...And Gas safe need to cover themselves by assessing the engineer
 
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Of Course they can

There would be no evidence to prove that no one else had been in since the original work if the boiler had actually been working fine since the work was completed. The comment was that the boiler was broke, meaning the boiler wasn't working. I think what broke actually means in this context needs to be known.

There is also doubt already cast if another engineer has then been in, who's to say they didn't introduce a fault as part of their work and then blamed the previous engineer, it would be purely circumstantial. Personally I wouldn't be worried about something that was 3 months old that another engineer had been to work on unless it was clearly proven what I had done. As always is the case in gas, it's last man standing.
 
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durhamplumber

There would be no evidence to prove that no one else had been in since the original
Evidence is irrelavent...If a customer complains about a gas safe engineer they will have a day out with teacher.
 
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