......a fault in on a new contract
Straight away?
2 weeks?
1 month?
Cheers lads
Straight away?
2 weeks?
1 month?
Cheers lads
Hiya guys,
We have the above boiler and almost on a daily basic either the water or heating does not come on when I press the +1 hour button on the Timer, literally does nothing a "0" just stays on the boiler however if I switch off the boiler completely for 30 seconds switch it on press the +1 hour timer button it comes on
Any ideas gratefully received
Well its obvious that you had a fault BEFORE you signed up to the Homecare. Many will make judgements on that!
However, all is not lost! Thay will take on board that situation. But they do CHARGE more!
They expect it to be all working when they do their inspection which at busy times can take weeks!
Of the schemes that do quote a time then most say you cannot make a claim within two months!
There are several BG engineers who visit this site but they all seem quite junior and dont even have access to the full BG database so dont worry about them!
Tony
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Our company has a One Calendar month rule, contract signed on 1st May will come into force on 1st of June, when the first service visit will be arranged, any breakdown within this one month period is charged at our standard schedule of rates this is done to ensure that we don't get landed with a load of c**p!!
No nickso it isn't pointless - our service & Breakdown contracts are very good value - however there is alway someone who has a boiler or system that is a load of rubbish, who sign up today -suprise suprise have a MAJOR FAULT tomorrow, expect U to fix as part of the contract (U loose a fortune) next year when the renewal of contracxt is due they cancel!!
How is any company going to stay in business in these circumstances?
It is very common for a system to be in working order for at least 30 days before being accepted on a fixed contract - our 1 month rule is a very effective way on ensuring that we don't get ripped off by "Customer from hell"
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