I had an engineer come out recently. I wanted him to advise me on a few plumbing issues I had. For one reason or another he was not able to diagnose any of them.
1) the leak did not show up when he was here.
2) the source of the leak could not be confirmed without much more intrusive checks (removing tiles and the base of the shower).
He was due to come back but in the end I advised him I did not need him to return unless my less intrusive solutions did not work (mastic, tiling). He has now sent an invoice but I am wondering if it's normal to charge if the problem has not been identified and the customer is left none the wiser.
1) the leak did not show up when he was here.
2) the source of the leak could not be confirmed without much more intrusive checks (removing tiles and the base of the shower).
He was due to come back but in the end I advised him I did not need him to return unless my less intrusive solutions did not work (mastic, tiling). He has now sent an invoice but I am wondering if it's normal to charge if the problem has not been identified and the customer is left none the wiser.