Hi, just after a bit of advice on a letter I am sending to the head office of a car dealership I recently had numerous issues with. In the letter I am detailing all the complaints and issues I had with the dealership in question, then making several demands. (By the way the car is a Citroen DS4)
In the letter I am cancelling the GAP insurance they arranged for me and added to the finance agreement. I have since cancelled the finance agreement and paid it off with a bank loan (much cheaper). When I request my refund for the GAP policy, am I being cheeky to ask for the interest to be refunded (at the bank loan APR) as well?
I am also requesting either a new GardX (paint protection) maintenance pack (as the one supplied has missing components) or a refund of this too as the protection they applied is pointless without the right kit to maintain it!
There was an issue with the service book too, the upshot being that at some point, a dealership has had two Citroen DS4 service books and have stamped them with the wrong mileage. Mine had a stamp at 11700, but only done 10600! The woman in the dealership threw the book away there and then, and threw in a free service as recompense. However, I'm still without a service book, which will devalue the car when I come to sell. I want some kind of compensation for this (As the place is a car supermarket (Carshop) and you assume every car has FSH). How should I approach this?
The tyres on the car only have 3mm tread on them (And they aint cheap - low profile tyres!) should I request a contribution to these by way of a goodwill gesture?
There are other issues with the purchase of the car which I am detailing in the letter, but I won't go into them here.
By the way, NEVER EVER BUY A CAR FROM CARSHOP. Lovely people, until you have any kind of problem with the car. They have no training in handling complaints whatsoever. Hence my writing a letter to their HQ. The buying process involved me having a courtesy car for 3 days while they rectified a fault on the DS4. One of their staff had handily left a "pocket prompter" in there, basically a fold out guide to pressure selling!
In the letter I am cancelling the GAP insurance they arranged for me and added to the finance agreement. I have since cancelled the finance agreement and paid it off with a bank loan (much cheaper). When I request my refund for the GAP policy, am I being cheeky to ask for the interest to be refunded (at the bank loan APR) as well?
I am also requesting either a new GardX (paint protection) maintenance pack (as the one supplied has missing components) or a refund of this too as the protection they applied is pointless without the right kit to maintain it!
There was an issue with the service book too, the upshot being that at some point, a dealership has had two Citroen DS4 service books and have stamped them with the wrong mileage. Mine had a stamp at 11700, but only done 10600! The woman in the dealership threw the book away there and then, and threw in a free service as recompense. However, I'm still without a service book, which will devalue the car when I come to sell. I want some kind of compensation for this (As the place is a car supermarket (Carshop) and you assume every car has FSH). How should I approach this?
The tyres on the car only have 3mm tread on them (And they aint cheap - low profile tyres!) should I request a contribution to these by way of a goodwill gesture?
There are other issues with the purchase of the car which I am detailing in the letter, but I won't go into them here.
By the way, NEVER EVER BUY A CAR FROM CARSHOP. Lovely people, until you have any kind of problem with the car. They have no training in handling complaints whatsoever. Hence my writing a letter to their HQ. The buying process involved me having a courtesy car for 3 days while they rectified a fault on the DS4. One of their staff had handily left a "pocket prompter" in there, basically a fold out guide to pressure selling!