Commissioning a Texecom Elite 24 system

[TEX24]

Hi I am commissioning a Texecom Elite 24 system.
This is my very first installation. It has 22 zones using FSL wiring. It has 2 external keyboards.
Also an 8XP External expander and an 8XE internal expander is included.

I am using Wintex software to analyse and configure the system.
Wintex shows that all the zones are healthy and functioning correctly, showing the correct resistance values for a resting state of 2.2K approximately. The two unused zones are set as Unused.
The problem I have is this.
In the Wintex diagnostics (Expander Status section) the 8XE expander shows that it is off line (Not fitted) , Zero volts. Expander Network Errors 0. Expander Box Tamper Open .
Inspite of this all the zones connected to the 8XE are shown to be operating correctly. I have replaced the 8XE with another one however the problem remains
The 8XP expander shows all correct and working and if relevant is set to address 2.
I have absolutely no experience in fitting alarm panels and am at a loss to figure if the Wintex software has a glitch and incorrectly shows off line or if I should look for another reason the 8XE is showing offline.
Has anyone any experience of this please your help and advice would be very much appreciated.

 

[sparkymarka]

Do the zones work correctly ? If so don't worry probably a bug in wintex, it won't be the first time !

 

[TEX24]

The zones all show up as working OK in the Wintex diagnostics but I have not walk tested yet as I would like to see it as all OK before doing that.
Are You saying that Wintex software has a reputation for problems then? I was hoping to hear from someone with the same problem which would put my mind at rest.

 

[secureiam]

The 8xe doesnt show as an expander if i recall correctly its considered an extension of the panel it doesnt have an address like an 8 xp would.

cant recall how thepanel in zone setup shows the 8xe zones as given what i have said i would expect panel zone 1 to 16, 17 onwards would show as exp 2, zone 1 sort of thing.

its a bit confusing if you put an 8xp on the system you would address it as 2 as zones 9 to 16 come from the 8xe but you would only see the expander 2 attached to the panel which covered 17 to 24.

If you used 2 8xps instead of an 8xe and an 8xp you would have exoanders 1 and 2.

 

[TEX24]

That is a big help to me secureiam, your knowledge is just what I was hoping to find and is appreciated.

 

[secureiam]

No worries