FERROLI

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5 Jan 2005
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:(

I have had 2 NEW ferolli boilers fittted in the last 4 months - both faulty - cause probably terrible build quality - now ripping out latest boiler in my combined/optimised/condensing system as ferroli basically don't want to know. faults have been: 4 PCBs, leaks from internal vessels and pipes, optimiser shorting out repeatedly(never actually worked), 2 new fans. and a few other niggly things like internal wiring cross-overs!

I have 3 bathrooms, 4 toilets and a kitchen and a utility room - the system was designed to give me 'instant' hot water in the kitchen/utility/1 loo and stored water from the boiler in a big tank (with back-up immersion and thank god for that.
Any suggestions for a good product that may give me (even after the cheque has cleared) at least a year's service uninterrupted?

Susan
 
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pay peanuts get a ferrolli now no such thing as a reliable combi they all fail eventually.the better makes of condensing combis may include valliant,worc to name a couple,you need to look for a stainless steel heat exchanger[worcs has a hybrid one no bad reports as yet ]if i was pushed i would suggest valliant but have a look at viessman do not know if they do a combi but their condensing boilers have been used in commercial/industrial for a while with very few problems[tried and tested] which means a lot in the condencing market,ferrolli was launched with incorrect instructions,lots of electrical problems,poor build quaulity and last but not least lousey components and a horrible beast to get on the wall on your own,hope this helps
 
Vaillant, Glowworm, Saunier Duval, ... are now all part of Vaillant Helpworth Group. Vaillant and Glowworm condensers both use the same combustion chamber (Giacomini?). Differences in build quality and quality of electronics probably still put Vaillant in front of the 'adequate, less-expensive' boilers.

You get what you pay for, unfortunately. Today, I was working on a re-badged Atag boiler. Absolutely fantastic machine, build quality to die for, software control with built-in diagnostics, readouts and setups for everything, inner case made of transparent polycarbonate so when you take off the outer it's like looking at an art exhibit, ...! Only problem: it's about 2.5 times the price of an 'ordinary' condensing combi.
 
i did not know that,had an idea about valliant/glow worm as some parts are similar.pricewise you have a boiler longer than a car so why not pay extra for a better product,how many people do you know drive lovely cars but cannot fill them with petrol or insure them and live on beans on toast in their big COLD houses because they took the cheapest quote and then squeal like mad when you present your bill to repair their pile of 5hite combi :LOL:
 
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Thank you for your comments - supplying and fitting Ferroli was a new project for our fitter - he has now gone off them - have gone for a Vaillant.

Unfortunately I had no idea there were so many problems with condensing boilers - I'm told we have too many hot water outlets/bathrooms, etc!! for a combi to sensibly deal with ??? I don't know - I'm not a plumbing and heating engineer.

Ferroli obvioulsy offers an opportunity to increase the margin on a job - fine by me as a customer if I get good kit and service from the system.

I am disturbed by a chap (?) who signs off the work is guaranteed until the cheque clears.

He obviously has no idea of after sales or repeat business. Or pride in his work.

I like to pay a tradesman as he goes along - after all we all need to keep the cash-flow going!

I run my own business (not anything to do with trades) and appreciate expertise and experience and am willing to pay for it - this type of arrogance just gives all the good trades a bad name.

Thanks again for the feed back - much appreciated.
Susan
 
Wouldn't want to advise without reviewing the whole house in case some other dubious practise has been implemented!. However, if you want a combi go for one with a feature that keeps it hot in the summer so the water draw-off is quick for your kitchen etc.
Vaillant have that feature, can't remember if Worcs Bosch do, or Viessmann.
I was quite impressed by a Viessmann combi at a recent exhibition. On the large side and heavy, but not as expensive as I feared. Extended warranty to 25 years? - no problem madam.

Don't take too much notice of Kev's prosaic attempt at wit, but it IS true that once the installer's done his bit properly, then you're in the hands of the manufacturer.
 
I THINK YOU HIT THE NAIL ON THE HEAD WHEN YOU SAID THAT 'WHEN THE INSTALLER HAS DONE HIS BIT PROPERLY' ...

ACCIDENTALLY FOUND OUT YOU ARE IN ANTARTICA - HOPE YOU GET PAID WELL!
S :LOL: :!:
 
Thanks Croydon, looked at their site and are specialist indeed. Curious as an Atag rep visited before xmas, their domestic gear looks fantastic but I've not seen one in the flesh (he left a cd). I keep them in mind incase of someone wanting 'that something special'.
 
Don't think so. Can give you his details if you'd like. Reps for several products and an interesting guy. Used to work for Fernox I think.
 
[/quote]

You don't live up north by any chance :LOL:[/quote]


No - in the deep South West with the moo cows and things (near Exeter)

Why ???
:?:
 

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