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Galaxy Flex fault when setting alarm

Discussion in 'Alarms, CCTV & Telephones' started by maco73, 7 Jul 2019.

  1. maco73

    maco73

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    Hi, i Installed a new Galaxy Flex 20 with mk8 keypad and a couple of RF zones. Had some previous issue with the tampers and low battery in a few PIRs but that has been sorted now. I have a new 7.2Ah battery fully charged.
    Problem is when I set the alarm I get this "ALERT-BATT LOW", ent=CONTINUE SET on the panel, and then after pressing enter "ALERT-FAULT RST" ent=CONTINUE SET. So I can set the system by ignoring these error, but what are these errors coming from and how to get rid of them?
    Thanks for any help on this!
     
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  3. GalaxyGuy

    GalaxyGuy

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    Hi, where did you buy the panel? Was this one of the ebay 'new' panels that are actually customer returns?

    This sounds like a faulty unit, so will need replaced.
     
  4. maco73

    maco73

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    Hi, thanks for the info but the panel is from SecurityWarehouse. Do you have any reference on this issue?
     
  5. GalaxyGuy

    GalaxyGuy

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    This can also happen if you've connected the battery terminals the wrong way. This can damage multiple components. If from SW, just process through returns.
     
  6. GalaxyGuy

    GalaxyGuy

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    Just another thought on this. Is the led on the keypad flashing? If not, perform a 51.17 restart in engineering mode.
     
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  8. maco73

    maco73

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    Sorry for late reply, but now after being away on vacation for a few weeks after starting up the panel again it seems to work fine! Very strange, because i did shut it down and restart it several time before, but now I don't get the errors any more... so it seems fine for now. :/
     
  9. BoilermanRich

    BoilermanRich

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    I have this same issue on my alarm however my lights do flash..

    Can't seem to get it to clear at all - I have a flex 50 panel. as above - can also override and set but using the keyprox fobs it doesnt allow me to set and using an RF fob i have to press twice to effectively override the faults displayed.

    Any ideas?
     
  10. GalaxyGuy

    GalaxyGuy

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    The flashing keypad led is for system backup battery fault. This can be either the battery itself or the charging/monitoring circuit.
     
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  11. BoilermanRich

    BoilermanRich

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    Hmmm.
    Thought the same and just changed the battery. Any way I can test the charging circuit?

    Thanks
     
  12. BoilermanRich

    BoilermanRich

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    Any idea GalaxyGuy?

    I've acquired this alarm with this fault. Would save me replacing the whole panel.

    Thanks
     
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