Hisensne WD3 Washing machine drum not turning.

[Northbeach]

Hey all.

My ex's/kids mother's waching machine is not currently working (I have the exact same model).

I went round last weekend to try and fix thinking it was likely the brushes (machine was filling etc but the drum wasn't turning.

I took the motor out and quickly realised (and had this confirrmed) that this machine doesn't use brrushes!!
I had a look at the filter at the bottom of the machine and that was clear so I'm at a loss as to how I can begin to fix this.

I suspect she'll need an engineer as it might be something to do with the circuitry (I won't have the tools or skills to diagnose I'd imagine...?)

Any tips or ideas before I advise her I can't fix this machine this time?

Thanks!

It's this model by the way (Hisense WD3):

 

[jj4091]

I guess you checked that there was no damage to belt and other drive components while you were checking for brushes. Was the drum free to turn by hand. Did the water drain ok. Are there any error codes. Is it the same in all modes.