hotpoint ffa97 fridge freezer fridge not working

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since moving it to another room our freezer is still working but the fridge is too warm i have put it on the lowest temp of 2 deg but the arrow points up saying it is warming to that temp not cooling :( has anyone any ideas?????
 
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what is the temperature in the room?

what is the temperature in the fridge? (buy a Fridge Thermometer if you don't know)
 
Thank you

Temperature of the room is 19 deg.

I have just put thermometer in fridge to check temperature.

We have another stand alone hotpoint fridge rla34 in the same room and this is working fine

Thanks

Zoe
 
:( sorry

I was thinking it might be a cold room, obviously not.

don't know then
 
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