Kitchen Supplier trade only question - legal or not?

[f1maverick]

A good friend is having trouble with a kitchen company as she is not receiving a cheque from a refund from months ago.

She went in, got a design and ordered up without a trade account. The supplier is trade only. They used a random account to put through the sale.

After months of her chasing the cheque she is looking for advice.
Was this a legal sale? If not, could she use that information to push the money out of them?

 

[noseall]

They used a random account to put through the sale.

Who is they?

Whose account was used?

 

[f1maverick]

Im not wanting to play a name game incase theres trouble to be had but its a decent company. I was told the account was a random kitchen installer/joiner that had no ties or as far as she knows no permission to the order.

 

[securespark]

If the sale went through Joe Bloggs Kitchens Ltd Account, then surely the refund will have been credited to that account?

 

[noseall]

If the sale went through Joe Bloggs Kitchens Ltd Account, then surely the refund will have been credited to that account?

Quite so.
Also Joe Bloggs Kitchens Ltd would be getting the bills, so how could this have all been set up without their knowledge?

More info' please.

 

[itshere]

Highly unlikely to have been another random customer account for the reasons mentioned.

Looks as though they trade only supplier has set up a bogus account to allow public to buy without providing trade credentials or references.

What did it say on the invoices received when purchasing? Or did they only get till roll receipts?

was cash paid originally?

The trouble might simply be they do not have your financials details on your system . I would make an appointment to see the financial director/manager .

 

[f1maverick]

Got a call to say she has it sorted.
Many thanks for the help folks.

 

[f1maverick]

Got a call to say she has it sorted.
Many thanks for the help folks.