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It's a fair point and i see what you're saying, i should not have gone into detailed speculations however he point i wanted to make is that analogies are all very well for stopping the debate but they don't help the customer understand.Which begs the question.... Again.... Why do people on this forum insist on giving advice they are I'll equipped to give?
The problem with forums, bloody Which magazine and the cretins on day time TV is that they have no clue on the subjects they're talking about, but have just enough air of authority to make the unsuspecting think they are getting sound advice.
Then when the likes of the OP are trying to do their job, the customer things they're being had over, making the job harder than it needs to be.
However on reflection the op did indeed just want to convince the customer, not educate them, so my advice would have been let the customer have what they want but just charge extra if it's harder.