When my hard drive decided to semi-fry itself, I managed to get everything off that I wanted, before it gave up the ghost totally.
Only, it turned out I hadn't.
I'd forgotten to copy over my iTunes folder, which contained tons of songs/albums collected over the past few years; literally £££thousands worth of tracks.
Anyhow, after a bit of internet trawling, I happened across the blog of a guy, who'd also lost his entire iTunes collection. He contacted Apple and they let him do a one-off re-download of his entire purchasing history.
So, I did the same and contacted Apple support. 48 hours later, they came back to me and said off you go and download them all again. But make sure that you have them backed up properly this time, as we won't be doing this for you again.
Top marks to Apple for allowing this. As the guy said in his blog, it's like going into a record shop and telling them you've lost your entire collection of CDs and would they kindly replace them FOC for you.
I know the gesture has cost Apple nothing, per se, as it's just a digital download, but it's still a pretty unusual example of customer service. And one for the memory banks, just in case it ever happens to you....
Only, it turned out I hadn't.
I'd forgotten to copy over my iTunes folder, which contained tons of songs/albums collected over the past few years; literally £££thousands worth of tracks.
Anyhow, after a bit of internet trawling, I happened across the blog of a guy, who'd also lost his entire iTunes collection. He contacted Apple and they let him do a one-off re-download of his entire purchasing history.
So, I did the same and contacted Apple support. 48 hours later, they came back to me and said off you go and download them all again. But make sure that you have them backed up properly this time, as we won't be doing this for you again.
Top marks to Apple for allowing this. As the guy said in his blog, it's like going into a record shop and telling them you've lost your entire collection of CDs and would they kindly replace them FOC for you.
I know the gesture has cost Apple nothing, per se, as it's just a digital download, but it's still a pretty unusual example of customer service. And one for the memory banks, just in case it ever happens to you....
phoned them up for a diagnosis, £80 per hour on computer, (1 hour?) plus whatever else comes up, at £80 an hour.
