problem with connecting BEOK WiFi thermostat to smartphone

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Iran, Islamic Republic Of
Hi, I'm not sure that where i should ask my question but here it goes. I'm trying to test this WiFi AC2 BEOK thermostat I want to connect it to my smartphone and I downloaded the mention app in this manual and I'm doing the steps as mentioned in this manual. but I can't connect my phone to this device. The WiFi symbol blinks rapidly but the phone can't find the device. i used a simple WiFi SSID and password. what should i do to solve this problem? Has anyone had the same problem? any help is appreciated.
 
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i used a simple WiFi SSID and password.
Hi, sorry - what do you mean when you said you used a simple WiFi SSID and password?
The SSID and password should be that of your existing WiFi network - anything else and it just won't work! :)
 
Hi, sorry - what do you mean when you said you used a simple WiFi SSID and password?
The SSID and password should be that of your existing WiFi network - anything else and it just won't work! :)
i meant the ssid and password of my existing wifi network is simple. the password is only numbers and the ssid is a word.
 
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So your phone doesn't find the device at all?
Did you try pressing the search button on the app anyway?
 

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