Pyronix Enforcer Panel - SMS call Fail

[eveares]

The other day for the first time in 4 years, my Pyronix Enforcer Home Control+ panel started beeping and went into a fault condition for the first time under a normal idle state.

The error what I believe caused the "fault condition" was a "SMS call Fail" event, although not sure why it occurred and if it was a one-off fluke. Maybe the cellular network in my area was down at the time.

The Code Guessing event (picture 2) is pretty common for me as GiffGaff periodically send SMS messages to the mobile number associated with the SIM card in the Pyronix panel, which of course the panel does not understand. (I have just logged into my GiffGaff account and turned their automated SMS stuff off.)


Is this a fluke or is it likley to occur again (Picture 3), it has been fine since the one and only occurrence of this yesterday.

Normal SMS call event:

Alarm-error-1

• eveares
• 24 Dec 2019

Normal Code Guessing event:

Alarm-error-2

• eveares
• 24 Dec 2019

The Error:

Alarm-error-3

• eveares
• 24 Dec 2019

Clearing the fault alarm/condition:

Alarm-error-4

• eveares
• 24 Dec 2019

Regards: Elliott

 

[eveares]

Should also mention that my panel has the GPRS module installed. I also recall the panel giving a ARC error at the time of responding to the fault, but that did not show up in the event logs and don't know why that would even ever present such an error when no alarm receiving center has ever been set up or used on the panel.

I just use the basic SMS facility and the GPRS feature with the Pyronix Cloud subscription service from a communications perspective.

 

[secureiam]

If you do a test call does it go through.

if the signal for gsm or gprs is low or not available then the error would re occur.

So if you know the network provider you can check online if your tower is out.