Rewire Guarantee

[robby71]

We had a full house rewire 1.5 years ago and the job was a mess.
We were told when finished we wouldn't know they'd been as all holes, etc would be filled. The holes were filled (after we complained) by a trainee with tubes of flexable filler????? (we were told a plasterer would finish off - lie!!!)
We had to get them back up as sockets didn't work, cover left off boiler switch, exterior floodlight not working, bathroom fan not working, etc,etc

1 of the exterior floodlights stopped working again (1st time it stopped they came up and it was a loose wire?), we tried new bulbs but nothing so we left it (about 5 months ago).
Now the 2nd light stopped working so we got them up again and were told the sensors were faulty and they wanted £100 to replace the 2 lights?

now we got a 10 year guarantee when we had the rewire which included the 2 new lights but they say the guarantee only covers the interior work? is he taking the mick?

Where do we stand on this?

He is registered NIC? so can we complain to them?

 

[riveralt]

http://niceic.com/householder/complaints

Having said that I'm not sure what that guy is measuring with one probe?

 

[RF Lighting]

That guy is Tony Cable, and he's using a 2 pole meter.

Maybe the other lead goes to true earth, or maybe the MET for R2 measurements?

 

[Spark123]

I can't see the 10yr guarentee covering items of current using equipment or luminaires, what does the small print say in your guarentee?

 

[Taylortwocities]

From the NICEIC web site:

Insurance Backed Warranty

The NICEIC Insurance Backed Warranty covers work done by contractors registered to the NICEIC Domestic Installer Scheme that is notifiable to Building Control. The purpose of the Warranty is to protect consumers should any work be found not to comply with the Building Regulations under circumstances where the contractor is no longer in business to undertake the necessary remedial work. So remember to ask the contractor for a Part P certificate on completion of work. The certificate will have the IBW details on it.

The financial limit placed on the remedial work is £25,000 for any one installation per period of insurance and the warranty is valid for a period of six years from the date of completion of the original work.

Guarantee of Standards Scheme

NICEIC expects its registered contractors to provide a quality service to their customers and, therefore, endeavour to resolve all complaints about the technical standard of their electrical work. If a customer and an Approved Contractor are unable to resolve an alleged deficiency in the technical standard of electrical work, the customer can make a formal complaint to NICEIC. NICEIC will help facilitate the negotiations between the contractor and the complainant.

As described below, the NICEIC Complaints Procedure requires the an NICEIC-registered contractor to resolve the technical deficiency without additional cost to the consumer. However, if the contractor does not undertake the required remedial work, NICEIC’s Guarantee of Standards Scheme ensures it will be done by another NICEIC-registered contractor, at no cost to the customer.

Independent Complaints Procedure

NICEIC operates an independent complaints procedure. If the electrical work of a registered contractor is found to be below the accepted technical standard, NICEIC requires the contractor to correct the work, at no additional cost to the customer. NICEIC is concerned solely with the safety and technical standard of the electrical work carried out by Approved Contractors, and the standard of certification and periodic inspection reports which Approved Contractors are responsible for producing.