One hears about rogue traders and sees their escapades on the telly in full colour. What the viewer does not see are the rogue customers who try every trick in the book.
I had a call from an insurance company to look at a boiler, as their own engineer was no available. Boiler is a Vokera Flowmatic, operation of which I am reasonably familiar with. Fault reported was no hot water and loss of system pressure.
Removed the cover off the boiler. While I am trying to establish what is wrong by looking, listening and feeling, the client is rabbiting on about Scottish Gas engineer (very high up) has serviced the boiler and that there is a fault with EV. Then the same boiler has been serviced by Vokera (who do not service boilers) ‘high up engineer’.
The fan was not turning when no demand on boiler, flow manifold was not operating, main HE seals were leaking, temperature gauge was cuffed, case seal was no good as large number of case clips were missing or broken. However the diverter was recognising the demand and was operating to start the boiler but the primary water was flowing to the radiators but not having much effect on the secondary HE. Secondary HE was full of air (which was purged)
The insurance does not cover boiler breakdown when it has not been serviced. When I told him this, he said that the call was a rogue trader type operation. The client has reported me to the insurance company saying that I have broken his boiler. He has called me on the phone several times. Police has been advised.
It is sad what people get up to. A full report is on its way to the insurance company, who I hope put him on a black list, which is shared by other insurance companies.
I had a call from an insurance company to look at a boiler, as their own engineer was no available. Boiler is a Vokera Flowmatic, operation of which I am reasonably familiar with. Fault reported was no hot water and loss of system pressure.
Removed the cover off the boiler. While I am trying to establish what is wrong by looking, listening and feeling, the client is rabbiting on about Scottish Gas engineer (very high up) has serviced the boiler and that there is a fault with EV. Then the same boiler has been serviced by Vokera (who do not service boilers) ‘high up engineer’.
The fan was not turning when no demand on boiler, flow manifold was not operating, main HE seals were leaking, temperature gauge was cuffed, case seal was no good as large number of case clips were missing or broken. However the diverter was recognising the demand and was operating to start the boiler but the primary water was flowing to the radiators but not having much effect on the secondary HE. Secondary HE was full of air (which was purged)
The insurance does not cover boiler breakdown when it has not been serviced. When I told him this, he said that the call was a rogue trader type operation. The client has reported me to the insurance company saying that I have broken his boiler. He has called me on the phone several times. Police has been advised.
It is sad what people get up to. A full report is on its way to the insurance company, who I hope put him on a black list, which is shared by other insurance companies.
