Texecom Premier 48 ATS path fault, com2 fault, No ATS available

[carsey]

Hi all


We had a power cut at our premises last week and every since a reset after the alarm was actually triggered as we needed a different door to get in due to power being off on the morning, we are having nothing but trouble with system alerts.



We get a com line 2 fault, ATS path fault and No ATS available. (the app on iphone has also stopped)



We have tried engineer access to reset the faults, however they persist.

I have tried doing a reset on the com port 1 (smartcom) and com port 2 (COMIP).



From the router page, it looks like the system has wifi access (it also has a LAN ethernet cable, but doesnt appear to show up in the router table.

I have tried wintex to access via TCP/IP on port 10001 with the wifi IP, but it just times out. I can ping the IP from a desktop.



Does anyone have any help? Seems like a pretty common issue. I have a feeling its dropped its IP but with it being on DHCP it should get a fresh one either way.



Cheers


Chris

 

[secureiam]

power cycle the smart com

 

[carsey]

Whats the chances of that solving the issue?

Its a bit of a complicated setup we have, where by the alarm was installed to the building that was 'one' when it was installed, but now 2 seperate businesses have gone in, so they share the same alarm. However the box is inside the other business to power cycle.

Is there a way to cycle the power from the keypads or is it a case of 'pulling the plug' on it in the hope it does a reset?

Thanks

 

[carsey]

I’ll also add that the alarm totally fails to arm.

you can enter master code and press arm with faults and the panel just beeps. And fails to arm

 

[secureiam]

probably the ATS fault, area options arm with no ATS may help you short term

 

[carsey]

So help me understand here.

Is both the faults related to the smartcom needing a restart/power cycle?

Im fairly sure that theres no activity on the ethernet line going into the modem, but not 100% sure that the cable I think it is, is the one to the alarm box.

 

[secureiam]

ATS is related to the smart com, the power cut will have messed up the router and the smart com connection possibly, so rebooting the smart com usually addresses this.

COM 2 sends the message out, if it cant send you get ATS fault

now the panel may not be programmed to be armed if there is an ATS fault, so most likely they are related

 

[carsey]

Sounds logical.

Is there a preferred way to reset the smartcom? Apart from flicking the MCB in the distribution board to kill all power to it

 

[secureiam]

that wont power cycle the smart com, panel has a back up battery, un plug the smart com and replug the smart com.

 

[carsey]

Ah, so literally need access to the box/smart com to fix this?