I have an Elite 32 system fitted with a Smartcom that connects via wifi. The system is working perfectly. I can connect via Wintex using Smartcom and I get arming and disarming notifications on the Texecom app. Until recently I could also enter my alarm code and get access to the system. Now everytime I try and log on i get the message "Error you seem to be offline. Please check your internet connection and try again". The Smartcom is at the latest firmware (04.06.01). The first 2 lights are solid blue. Can anyone offer any advice on what may be wrong please? Thanks Nigel
Texecom Premier Elite 48- suddenly cannot connect to app
- Thread starter NigelCollins
- Start date
Is it because they don’t make a Texecom elite 32 ?
My mistake its a Premier elite 48 wireless system
Have you tried re booting smartcom ? Eg unplug it and re connect it after 30s ?
sounds like smart com is connected tio the internet but your phone/ smart device is not
Hi - I rebooted smartcom through Texecom Cloud services and it didnt make a difference.
Hi no my iphone is definately connected to the internet. I have no problem with anything else on the phone whether on wifi or 5G
Can you generate an app code!
Rebooting from the cloud would only work if the smart com is connected to the cloud.
What are the smart com leds doing ?
What version is the alarm panel
Menu 4 on keypad
Rebooting from the cloud would only work if the smart com is connected to the cloud.
What are the smart com leds doing ?
What version is the alarm panel
Menu 4 on keypad
Hi
So i discovered when i press the site selector button - there are no sites, so somehow the site I had previously set up has gone.
I tried generating an app code through Wintex - the code generates but is not accepted by the app.
Smartcom is connected to the cloud - I was able to uipgrade to latest Smartcom firmware with no problems.
Smart leds: first 2 are sold blue
The Elite 48 alarm panel is at version V6.02.00 LS1
okay sounds like in the cloud you need to check the email address assigned to the app.
Guessing that’s missing.
Then when you log in you should be able to see the site.
Guessing that’s missing.
Then when you log in you should be able to see the site.
Hi - thanks for that - i had used a different e-mail address and when i put the correct one in it all works.
I appreciate your help
It’s easy done, glad it’s working
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