Back to this after a break ,installed a new smartcom as apparently the old ones firmware was not updateable , got connection to the cloud at last now and trying to set up texecom connect on the phone , I Get as far as sign in then enter app code ,installer ID and site, panel code , I get sign up success then no panels available you must register a panel first. Any ideas what I've done wrong now thanks
Texecom Smartcom flashing blue cloud led
- Thread starter amateurSparky
- Start date
Glad it is all sorted
You still have the old smart com?
It should at least be a V2 and that could be added to the cloud and they could be updated via the cloud, the V3s certainly are still update able as it stands as do several of those a week don’t come across many V2s and v1s couldn’t be added to the cloud so they won’t work.
You still have the old smart com?
It should at least be a V2 and that could be added to the cloud and they could be updated via the cloud, the V3s certainly are still update able as it stands as do several of those a week don’t come across many V2s and v1s couldn’t be added to the cloud so they won’t work.
Yes I have but cant understand how you can update it when it would not connect, the new one is firmware 4.06 but there is an update available for it but not tried to do it yet,also theres a panel update from 5.02 but not sure I want to risk that yet, and thanks for all your advise
not to worry, happy to have tried some things, worst case you would have been where you are at now and I would have spent some time looking at no cost.
Always smart com first then panel for updates.
I have a v1 but it’s been updated to latest version over the years, hence why I am thinking a V2 maybe possible but can’t be certain, only because it’s v2 could be added to the cloud.. I have been around long not to believe everything I am told, but to accept it when it’s tested out. Sometimes it plays out well, worst case no worse off.
Always smart com first then panel for updates.
I have a v1 but it’s been updated to latest version over the years, hence why I am thinking a V2 maybe possible but can’t be certain, only because it’s v2 could be added to the cloud.. I have been around long not to believe everything I am told, but to accept it when it’s tested out. Sometimes it plays out well, worst case no worse off.
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V 2.02.02 was the oldest you can upgrade …
That's what I was thinking and in theory that's what the op should have as a minimum based on the date code (2020 week 18 I think it was) of the device, but Texecom have said its too old to upgrade when they enquired. Offered to look at and if fixed there be a charge and if not no charge, also to upgrade the smart com and the panel.
My thinking is it should be t least V2.02 based on the private conversations I have had and the date codes and my archives on versions and things done/ not done.
Now realistically the option would be to send the smart com for evaluation as it would interfere potentially with his current setup being more modern, going backwards doesn't tend to work that well.
My thinking is it should be t least V2.02 based on the private conversations I have had and the date codes and my archives on versions and things done/ not done.
Now realistically the option would be to send the smart com for evaluation as it would interfere potentially with his current setup being more modern, going backwards doesn't tend to work that well.
Was being the operative word!
Still waiting for an answer from texecom for the AP- HUB …issue .. that where sent back in august…sent a reminder In September but they are still looking into it …
my understanding is several have had that issue but not us, someone one from the Texecom forum sent me a smart com to take a look at and whilst I could use it to connect to the panel, it couldn't be used with TC, apparently files were missing from the smart com.
Unfortunately the history on that unit wasn't fully known, so difficult to piece things together.
I can only see a handful of ways that files go awol.
system compromised in some way.
an upgrade goes wrong due to connectivity issues.
Many years ago when the smart coms were relative fresh, I upgraded one whilst using wintex on com 3, that caused a few issues and texecom worked on a fix and four hours later forced a smart com upgrade through.
I also trued to use a smart com on a V4 panel to upgrade to V5 and that caused connectivity issues with the smart com, Texecom advised swap for a new smart com.
Got that one back to the office and put it on a panel and it worked perfectly, on the panel that wasnt working the replacement smart com worked straight away.
Neither of these had the AP-HUB issue.
I remember being told several times you cant use wifi and Lan as dual path, back on a beta smart com which is still working by the way as its been periodically upgraded, wifi was possible even though it technically wasn't available they were hard wired only, and more recently, a customer had wifi trouble with the smart com we converted it to hardwired connection and out it inside the elite 48 metal case, so no way it could of been using wifi, 1. because it was already struggling and 2 . because it was now in big faraday cage. I couldn't get the unit to default. no default etc etc and it currently shows as a hard wired connection and not a wifi one.
You can not always rely on the information being passed to you, in my experience it often represents a partial story rather than the full picture. That is with all systems not just intruder/ CCTV etc etc, but anything using modern tech and AI certainly isn't reliable, some of the crap that churns out is scary! Currently you need good knowledge to rule out some of the stuff AI churns out.
Unfortunately the history on that unit wasn't fully known, so difficult to piece things together.
I can only see a handful of ways that files go awol.
system compromised in some way.
an upgrade goes wrong due to connectivity issues.
Many years ago when the smart coms were relative fresh, I upgraded one whilst using wintex on com 3, that caused a few issues and texecom worked on a fix and four hours later forced a smart com upgrade through.
I also trued to use a smart com on a V4 panel to upgrade to V5 and that caused connectivity issues with the smart com, Texecom advised swap for a new smart com.
Got that one back to the office and put it on a panel and it worked perfectly, on the panel that wasnt working the replacement smart com worked straight away.
Neither of these had the AP-HUB issue.
I remember being told several times you cant use wifi and Lan as dual path, back on a beta smart com which is still working by the way as its been periodically upgraded, wifi was possible even though it technically wasn't available they were hard wired only, and more recently, a customer had wifi trouble with the smart com we converted it to hardwired connection and out it inside the elite 48 metal case, so no way it could of been using wifi, 1. because it was already struggling and 2 . because it was now in big faraday cage. I couldn't get the unit to default. no default etc etc and it currently shows as a hard wired connection and not a wifi one.
You can not always rely on the information being passed to you, in my experience it often represents a partial story rather than the full picture. That is with all systems not just intruder/ CCTV etc etc, but anything using modern tech and AI certainly isn't reliable, some of the crap that churns out is scary! Currently you need good knowledge to rule out some of the stuff AI churns out.
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