Travis Perkins

[chirpychippy]

I have a credit account with this company all of my transactions relate to the Benchmarx side of the account.

I have spoken to the manager of Benchmarx who directed me to Travis Perkins Accounts Team as he couldn't fathom what has gone wrong.

I have received invoices for purchases made which I paid through bank transfer, with a total of £347.?? Five paid transactions are missing on my account with them. There is a further amount of just shy of £200 which I have paid which has been put into unallocated on my account. The upshot is my account is permanently in arrears but there is atleast £547 floating around unaccounted for.

I emailed TP accounts last year to try and resolve this matter didn't get a response so just stopped paying the account in December.

I'm back on the quest to resolve this issue have emailed and spoken to accounts that was 3 weeks ago, yesterday I received a statement advising my account is in arrears and to prevent further action...

I'm of the ilk to let them continue with their threat of legal action or can I go to the ombudsman.

Don't know what to do tbh.

 

[Stuckinarut]

Are you able to prove through your bank it has left your account and to whom it was paid? If yes, then I'd let them figure it out. I'd even be tempted to seek advice as to whether you can send them threatening letters as it's causing you unnecessary stress.

We had a similar problem - TP manage our stores and put another merchant who we use on stop because an invoice wasn't paid.

 

[chirpychippy]

After posting this I rang them.

I wonder if they actually employ people that understand accountancy. I was told I shouldn't be receiving a statement showing unallocated payments, I mused the question that if they weren't allocating payments then the account holders like myself would continously over pay our accounts until we realised something was amiss!! No answer!

They refused to refund my over payment and said I should use it against future purchases and deduct those purchases from the over payment and that the unallocated payment is on the app where I could offset invoices against - that is absolute bullocks...that is a lie the app doesn't function that way.

I requested they put in writing the refusal of refunding the the overpayment so when we go to court I could show the prosecutor the refusal.

Refund is being processed.

It's like pulling teeth at times being self employed.

 

[securespark]

Indeed it is!

I refused all offers of accounts when I was self employed and just paid cash.

It was a struggle sometimes, but it got easier as time went on.