Underfloor heating catastrophe

[PerranOak]

I see but how do you know exactly where the heating wire is?

 

[Lectrician]

You don't.

 

[Echo the husky]

The last system I installed it was a requirement of the 10 year guarantee to take a photo of the element and sensor fitted before tiles were fitted!

 

[SimonH2]

Yup. I just looked at the website and it seems that it did come with a conduit!

And presumably the instructions say to use it. If that is the case, then you tell the installer to fix it - at their expense - because they didn't do the job properly. That is basic consumer protection law - all services must be provided with "reasonable care" and no amount of small print can remove that.
If they cause further damage in repairing it - then they are liable for fixing that. In extreme, yes that could mean ripping up all the tiles and replacing the lot - if you haven't got/can't get a matching spare.
And make a point of telling them to use the frickin conduit this time

 

[PerranOak]

Further to this situation, I had a fantastic firm called UFH Services Ltd., in who chipped-up a tiny bit of tile and wall and put in two new sensors - magic!

 

[Taylortwocities]

Thanks for the update. It only took a year to fix!

 

[ban-all-sheds]

Did the original installer pay for the repair?

 

[Lectrician]

Did the new sensors go in with conduit?