Warranty Start Date?

[securespark]

If you buy goods on-line and they are delivered at a later date, when does the warranty period start?
The day of purchase or day of delivery?

 

[Deleted member 63160]

When you receive them.

 

[securespark]

Yeah, I thought that.

Having registered a Bosch dishwasher for a 2 year warranty, they have told me it runs from the purchase date.

You mean the warranty starts running and the item has not even left the warehouse?

 

[Bosswhite]

Sale of goods Act has been replaced by the Consumer Rights Act October 2015,

Wording in this act states date of "purchase"

http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product

 

[conny]

Date of purchase is the date THEY RECEIVE your money in their account. Not the date it leaves your account.

 

[D_Hailsham]

Sale of goods Act has been replaced by the Consumer Rights Act October 2015,

Wording in this act states date of "purchase"

The word "purchase" only appears in the act in the term "hire-purchase".

Consumer Rights Act 2015 (c. 15)
29 Passing of risk
(1) A sales contract is to be treated as including the following provisions as terms.

(2) The goods remain at the trader’s risk until they come into the physical
possession of—
(a) the consumer, or
(b) a person identified by the consumer to take possession of the goods.

(3) Subsection (2) does not apply if the goods are delivered to a carrier who—
(a) is commissioned by the consumer to deliver the goods, and
(b) is not a carrier the trader named as an option for the consumer.

(4) In that case the goods are at the consumer’s risk on and after delivery to the carrier.

(5) Subsection (4) does not affect any liability of the carrier to the consumer in respect of the goods.

30 Goods under guarantee
(1) This section applies where—
(a) there is a contract to supply goods, and
(b) there is a guarantee in relation to the goods.

(2) “Guarantee” here means an undertaking to the consumer given without extra charge by a person acting in the course of the person’s business (the “guarantor”) that, if the goods do not meet the specifications set out in the guarantee statement or in any associated advertising—
(a) the consumer will be reimbursed for the price paid for the goods, or
(b) the goods will be repaired, replaced or handled in any way.

(3) The guarantee takes effect, at the time the goods are delivered, as a contractual obligation owed by the guarantor under the conditions set out in the guarantee statement and in any associated advertising.

 

[Deleted member 63160]

As above.

 

[Bosswhite]

A Warranty and Guarantee are in effect two separate issues.
A warranty can contain certain conditions and be an extension of the guarantee

A Guarantee takes effect once the person has purchased the item and the seller has received the money for it

A Warranty is an extended guarantee with conditions that can be purchased sometime after the item has been delivered.

 

[securespark]

In this case, Bosch are calling this a (2 year) Warranty, but they want it to start from the date of purchase, ie the date I went on line and authorised the payment for the goods to leave my account.

John Lewis offer a 2 year Guarantee: theirs starts from the date of delivery.

So: are Bosch breaking the law?

 

[Himaginn]

So: are Bosch breaking the law?

Ask the EU for a ruling or interpretation of the law.
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

How to get goods repaired, replaced or refunded

• The 2-year guarantee period starts as soon as you receive your goods.

It has supremacy over individual member laws.

 

[D_Hailsham]

In this case, Bosch are calling this a (2 year) Warranty, but they want it to start from the date of purchase, ie the date I went on line and authorised the payment for the goods to leave my account.

John Lewis offer a 2 year Guarantee: theirs starts from the date of delivery.

So: are Bosch breaking the law?

Whatever it is called, the Warranty/Guarantee cannot remove any rights you have under the law.

If you do not have to pay extra for Bosch's 2 year "Warranty" then it is actually a "Guarantee" (see par 30 (2) above), and does not start until the goods are delivered to you.

 

[D_Hailsham]

Ask the EU for a ruling or interpretation of the law.
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

How to get goods repaired, replaced or refunded

• The 2-year guarantee period starts as soon as you receive your goods.

It has supremacy over individual member laws.

The document linked above contains this very interesting statement:

Second-hand goods

Second–hand goods that you buy from a trader are also covered by the minimum 2-year guarantee. However, goods bought from private individuals or at public auctions are not covered.


In some EU countries, the buyer and seller can agree to a guarantee period of less than 2 years, but no shorter than 1 year. This should be made clear at the time of purchase.

Does that apply to all second hand goods bought from a trader, including motor vehicles? If so, the implications are enormous.

 

[Bosswhite]

Ask the EU for a ruling or interpretation of the law.
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

How to get goods repaired, replaced or refunded

• The 2-year guarantee period starts as soon as you receive your goods.

It has supremacy over individual member laws.

The document linked above contains this very interesting statement:

Second-hand goods

Second–hand goods that you buy from a trader are also covered by the minimum 2-year guarantee. However, goods bought from private individuals or at public auctions are not covered.


In some EU countries, the buyer and seller can agree to a guarantee period of less than 2 years, but no shorter than 1 year. This should be made clear at the time of purchase.

Does that apply to all second hand goods bought from a trader, including motor vehicles? If so, the implications are enormous.

One good reason to stay in the EU that we did not know about previously !!!!

 

[Deleted member 63160]

Will consumer rights be scrapped when we leave the EU?

 

[D_Hailsham]

Will consumer rights be scrapped when we leave the EU?

Not scrapped but possibly reduced; as is the probability that the Working Time Regulations will be changed (for the worse, of course) as we would no longer be subject to the Working Time Directive.