Hi,
I had a repair done to a washing machine and as part of this, the front large drum seal was replaced.
Unfortunately, since this this seal was replaced, it leaked, causing the electrics to short and trip the fuse box.
After 6 weeks without washing machine, it was written off and replaced.
However, it was discovered that the slow leak had seeped round the back of the machine and under the lino flooring, causing damage.
This was discovered due to bubbling up of the lino flooring.
The machine is Hotpoint and I am covered with Domestic and General cover, who put me in touch with Whirlpool (who manage the engineers, repairs etc).
I contacted Whirlpool customer support who raised a public liability claim and passed it on to their claims dept to ask to replace the damaged lino flooring.
The claims dept say that the engineer had stated the issue as a "part failure", although at the time he told us verbally that whoever fitted the seal during the repair hadn't done it properly and that was the cause.
As it was stated as a "part failure", Claims Dept say they cannot create a claim for this. Sounds like nonsense to me as surely a part is supposed to last more than a couple of months. And either way, this still sounds like a valid case for a claim.
Am doing my best to progress this, so if anyone has any advice or email addresses of whom to contact that'd be great.
Feeling like I'm being fobbed off here.
Thanks in advance
I had a repair done to a washing machine and as part of this, the front large drum seal was replaced.
Unfortunately, since this this seal was replaced, it leaked, causing the electrics to short and trip the fuse box.
After 6 weeks without washing machine, it was written off and replaced.
However, it was discovered that the slow leak had seeped round the back of the machine and under the lino flooring, causing damage.
This was discovered due to bubbling up of the lino flooring.
The machine is Hotpoint and I am covered with Domestic and General cover, who put me in touch with Whirlpool (who manage the engineers, repairs etc).
I contacted Whirlpool customer support who raised a public liability claim and passed it on to their claims dept to ask to replace the damaged lino flooring.
The claims dept say that the engineer had stated the issue as a "part failure", although at the time he told us verbally that whoever fitted the seal during the repair hadn't done it properly and that was the cause.
As it was stated as a "part failure", Claims Dept say they cannot create a claim for this. Sounds like nonsense to me as surely a part is supposed to last more than a couple of months. And either way, this still sounds like a valid case for a claim.
Am doing my best to progress this, so if anyone has any advice or email addresses of whom to contact that'd be great.
Feeling like I'm being fobbed off here.
Thanks in advance
