Water Softener Not Working (Monarch Midi)

[IainJ]

Hi there,
I have a Monarch Midi Water Softener installed since 2009. In the last 6 weeks since we came back from 2 weeks holiday it has not auto-regenerated. We noticed the water getting harder and the softener wasn't using any salt.
Today I emptied out all the salt to ensure it wasn't gunged up at the bottom, noticed there was hardly any water there. Filled up with a a few inches of salt, and did a manual regeneration, during Brine Fill phase I couldn't see any water flushing through the salt. From what I know about softeners this implies that there will be no brine flowing through the seeds hence it won't / can't work. I wonder if this mean my softener is clogged up somewhere thus explaining why it hasn't been working ?
Thanks for any help you can provide.
Ian

 

[Boilerman2]

The monarch softener has a dry salt bin, phase 1 of regen is to fill the salt bin with water, then after a long delay, phase 2 is brine back wash, finally phase 3 is rinse the bin should then be empty and the softener goes back into "service" - Monarch provide an excellent Repair and maintenance Service I get my Monarch softener Serviced once every couple of years (reasonable cost too) give them a call

 

[IainJ]

Hi Boilerman2
Thanks for your reply.
In the last 48 hours I have run 2 full regenerations and there has been no water in the bin at all during these. So there seems to be a fault with the filling of the bin. Otherwise the regeneration processes seems to run normally to the end.
We spoke to Monarch last week and will no doubt get them out next week to fix it.
Regards Iain