Hi ladies and gents
Seeking some advice and guidance please...
We have had the system installed for a couple of years now and experienced no issues until today when, upon testing the system, we discovered that it is only calling the first phone number on the list of stored numbers as opposed to calling all 3 stored (mobile) numbers in sequence.
This happens when we test the system via the 'System test - Phone alert' option on the control panel and by simulating a true event (i.e. we set the alarm and then walk in front of one of the PIRs to trigger the alarm).
We have tried deleting the stored numbers and then re-entering them, in both the same and different order, but the same thing happens - the first number on the list only receives a call.
Whether or not this call is answered & acknowledged (by pressing 9), answered and ignored (by hanging up) or ignored (and left to go to voicemail) makes no difference.
We have not changed anything in terms of alarm set-up, phone line set-up, phone line provider etc.
The strange complication here is that if we test each stored number individually via the 'Tele settings - Test report' option on the control panel, the alarm calls the individual number in question without issue.
I did call Yale directly this afternoon and spoke to an adviser but they were unable to offer me any help on this.
Any thoughts or trouble shooting advice?
TIA
Adam
Seeking some advice and guidance please...
We have had the system installed for a couple of years now and experienced no issues until today when, upon testing the system, we discovered that it is only calling the first phone number on the list of stored numbers as opposed to calling all 3 stored (mobile) numbers in sequence.
This happens when we test the system via the 'System test - Phone alert' option on the control panel and by simulating a true event (i.e. we set the alarm and then walk in front of one of the PIRs to trigger the alarm).
We have tried deleting the stored numbers and then re-entering them, in both the same and different order, but the same thing happens - the first number on the list only receives a call.
Whether or not this call is answered & acknowledged (by pressing 9), answered and ignored (by hanging up) or ignored (and left to go to voicemail) makes no difference.
We have not changed anything in terms of alarm set-up, phone line set-up, phone line provider etc.
The strange complication here is that if we test each stored number individually via the 'Tele settings - Test report' option on the control panel, the alarm calls the individual number in question without issue.
I did call Yale directly this afternoon and spoke to an adviser but they were unable to offer me any help on this.
Any thoughts or trouble shooting advice?
TIA
Adam
