@ Gasman77: kicked into touch, yes means didn't accept the quote, when I asked them to break it down for me or explain it so I understood, they looked at me like I'd asked some forbidden question, one fitter just walked out on me not a word said. The guy I accepted took the trouble to explain it and it only took half hour, he was polite and thorough. I liked his attitude he was open to suggestions and explained why it wasn't a good idea if I made a suggestion or said I'm sure we can do that, he had an excellent manner to me, he is a tradesman. You can be the best fitter in the world but there is no excuse for being rude to a customer.
The bad attitude people like the guy that just walked off, was just plain ignorant, why would I want to deal with that? up until that point he'd all but got the job and I just wanted to make sure he understood what I wanted and that it was accommodated in the quote because I couldn't see it listed, I wouldn't call that unreasonable. As it was fate helped me because the next guy was the guy that's got the job.