using british gas

[scatmanjohn]

pp wrote

ive replaced £400 heat ex's on the FPRs

then wrote

Thats different

How is it different.

Independants wouldnt do them, ideal arent keen to do them, why should we?

Because BG (your bosses) say so. for £168

I dont bounce jobs, never take the easy option and take the rough with the smooth

Unless its a job you don't fancy (Response heat ex)

Making up the rules as you go along just makes you stand out as a shirker, liable to bounce a job if it looks remotely like you will have to put some effort in.

You said it.

 

[scatmanjohn]

Petit Pablo your colleague "paul from bg" is one of the numpties giving you a bad name

Seems he's at it too.

 

[Deleted member 105431]

DM

You clearly are a twit searching and quoting a post going years back, and this is the last time i bite. When i posted that, i had only 6 months experience and like most, struggled with breakdowns. You couldnt hack it at BG, but heyho your not the only one so dont cry about it.

You clearly can't hack it at BG so you overcharge customers to boost your performance and cancel the tricky jobs you can't do as you are clearly a simpleton. Those in glass houses shouldn't throw stones. . . .

Btw I could walk back into BG if I wanted to, they are desperate for good engineers (just look at you).



Have fun dancing for the suits and robbing grannies blind.

You may be made redundant soon so make the most of it while you can.

 

[Nige F]

Im sick fed up with these fixed price repair jobs . Customer went ballistic, said he was going to take BG to court. I laughed out the door, what a clown!

Welcome to the BG/RGI work ethic Keep it up guys ..You`re better than Jeremy Kyle.

 

[gas_man_gaz]

cheers Scatman
times change ya know, i do whatever is implemented at the time on our patch. at that time we wouldn't carry out the repair, now we do!!! good times eh.
have ya got any more quotes for me then

 

[ollski]

I don't know any bg guys these days who jump through hoops for the business anymore, especially on all this performance carp. I always hit top band on first time fix because that is the one that matters for customers.
If customers take the p on a first time fix I will do it exactly as per the t&c's ie one fault / one part you would be amazed how many people want to get 5 or 6 faults repaired for the one off cost and then think they can ring back for any old unrelated fault in the next 12 months!...nobody else would do it.
On the other hand if I go to an old dear to replace a battery on a fire for ex. I would just cancel down the job.
The only thing it might be worth bearing in mind for the op is that if it turns out not to be the h/x but a pcb fault instead for example bg would cover that for no extra charge.

 

[nickso]

The only thing it might be worth bearing in mind for the op is that if it turns out not to be the h/x but a pcb fault instead for example bg would cover that for no extra charge.

if they are not using three tier pricing it doesnt matter what it is.

 

[nickso]

I know you are definetly one of those as Dick puller would quote a CCC or cc ,and moaning bleating like little girl from that boast didnt the gas trade work out to what you thought it wos going to be

LOlz

cowboy in polo shirt and career change chancer names that suit you down to tee nickso

no answers there then

can always spot the no hopers on this forum, they rely entirely on hearsay and other peoples opinions to back up their own misinformed nonsense.

track down some facts and get back to me if you can string another sentence together.

 

[nickso]

This thread is a perfect example of what crooks bg are; fixed prices when it suits them and charge alot more when it doesn't. Don't they uderstand the word FIXED ffs?

still dont get what the denser members of the forum are having difficulty with here. maybe larger letters will help.

the customer is made well aware of the tier pricing by the callcentre, they can choose not to go ahead at that point or when the engineer turns up. the majority of FPR's will fall into the standard price, some may be more expensive for over two hours others will be cheaper if its a simple job.

this is no different to some of the manufacturers who i believe charge a premium for more costly repairs on their FPR's. its really not difficult, if the customer doesnt like it they can cancel or not take it on in the first place.

 

[ollski]

The only thing it might be worth bearing in mind for the op is that if it turns out not to be the h/x but a pcb fault instead for example bg would cover that for no extra charge.

if they are not using three tier pricing it doesnt matter what it is.

I'm talking about misdiagnosis, the bg guy won't go and fit a part on someone elses diagnosis but the backup will be there to fit more parts if the problem isn't solved.

 

[davebgas]

I did a ferroli heat ex. £400 odd quid for the part. £168 paid by customer.
TSM said yes it's covered.

One fault per fixed fee, unless the faults are linked. I.e hex bursts and takes out pcb.

If say a pump is stuck and a rad is leaking = x2 £168 fees.

BG aren't that daft. If the fixed fee scheme wasn't working they'd bin it. I wonder how many £168 payments have been done to say charge an expansion.
It's swings and roundabouts, sometimes they click, sometimes they loose. But in the grand scheme they are making money on it.
I'd never dare quote someone for the job!!! Like I said, if it's numerous NON related faults then advise it's £168 PER fault.
I agree with other comments that I wouldn't just assume on someone elses diagnosis but look at it myself. And for all you can tell you're just being used as a cheap option that's the companys problem for doing it, not a customers!!!
I mean come on, who here wouldn't do the same with their car? Local garage says it'll be £x but oh kwik fit for example will do it for a fixed fee. We'd all jump st it.
Don't be naive as well, when people call for the fixed fee, they are often sold homecare.... And the companies aim is to show good value and then go for the contract afterward

 

[scatmanjohn]

gas man gaz

times change ya know, i do whatever is implemented at the time on our patch. at that time we wouldn't carry out the repair, now we do!!! good times eh

Glad to here your SM is not now telling you to rip people off any more.

Whats changed? Been caught manipulating the figures has he.

have ya got any more quotes for me then

No.

 

[lsxit]

DM

You clearly are a twit searching and quoting a post going years back, and this is the last time i bite. When i posted that, i had only 6 months experience and like most, struggled with breakdowns. You couldnt hack it at BG, but heyho your not the only one so dont cry about it.

You clearly can't hack it at BG so you overcharge customers to boost your performance and cancel the tricky jobs you can't do as you are clearly a simpleton. Those in glass houses shouldn't throw stones. . . .

Btw I could walk back into BG if I wanted to, they are desperate for good engineers (just look at you).



Have fun dancing for the suits and robbing grannies blind.

You may be made redundant soon so make the most of it while you can.

dangermonkey,

i have found out why you left BG from your old TSM. You asked if it would be ok to use your horse for work instead of your van, the TSM refused as you already were known as a cowboy, why rub it in the customers face.

 

[mickyg]

The biggest misconception I can see in this thread is that the FPR for BG is swings and roundabouts because of the high cost of some parts they sometimes lose out? Think again! Have you ever seen what BG pay for these parts? They've got the whole industry wrapped around their finger. That hex might be £400 retail but BG probably pay about £60 add your £30 wages to replace it and they're still quids in. They only pay £230 for a boiler, £4 for a COD, £8 for pumps. Swings, swings and more swings

 

[Deleted member 105431]

DM

You clearly are a twit searching and quoting a post going years back, and this is the last time i bite. When i posted that, i had only 6 months experience and like most, struggled with breakdowns. You couldnt hack it at BG, but heyho your not the only one so dont cry about it.

You clearly can't hack it at BG so you overcharge customers to boost your performance and cancel the tricky jobs you can't do as you are clearly a simpleton. Those in glass houses shouldn't throw stones. . . .

Btw I could walk back into BG if I wanted to, they are desperate for good engineers (just look at you).



Have fun dancing for the suits and robbing grannies blind.

You may be made redundant soon so make the most of it while you can.

dangermonkey,

i have found out why you left BG from your old TSM. You asked if it would be ok to use your horse for work instead of your van, the TSM refused as you already were known as a cowboy, why rub it in the customers face.

brown nose troll alert!