I was under the impression those two accessories were fitted to surface mounted boxes.
They appear to be flush.
They can't be any more flush than that.
I was under the impression those two accessories were fitted to surface mounted boxes.
They appear to be flush.
They can't be any more flush than that.
Not too late to do as much as possible by word of mouth (and letters of complaint to any publications where you see them advertising) to make it known what a bunch of cowboys they are.Too late, then.Yes, I've paid them already.
Not too late to do as much as possible by word of mouth (and letters of complaint to any publications where you see them advertising) to make it known what a bunch of cowboys they are.Too late, then.Yes, I've paid them already.
He should not have had to specify flush boxes - it should have been done that way without any need for that.
To be fair, it surely depends upon what (if anything) was specified in the quotation/estimate which the OP (presumably) 'accepted', doesn't it?He should not have had to specify flush boxes - it should have been done that way without any need for that.
To be fair, it surely depends upon what (if anything) was specified in the quotation/estimate which the OP (presumably) 'accepted', doesn't it?He should not have had to specify flush boxes - it should have been done that way without any need for that.
Kind Regards, John
I don't really understand that. If a consumer has read, and accepted without question, a quotation which specified that the accessories would be surface mounted, how could (s)he (or anyone) 'expect' that they would be flush-mounted? One would, of course, usually expect such matters to be discussed before the quotation was drawn up - but that doesn't excuse a customer who 'accepts' a quotation which specifies something they don't want!Not sure I agree with you there. I would expect the installer to use flush fitting wall boxes, and to inform me of any exceptions to that and the reasons for it.To be fair, it surely depends upon what (if anything) was specified in the quotation/estimate which the OP (presumably) 'accepted', doesn't it?
Yes, probably - although "saving time and effort" also theoretically means less labour charge! Of course, some customers may actually prefer to not have decoration potentially disrupted in a part of the house (landing in this case) otehr than that actually being re-fitted/renovated - although that's clearly not the case with this thread.I suspect here the only reason is a saving in time and effort.
I don't really understand that. If a consumer has read, and accepted without question, a quotation which specified that the accessories would be surface mounted, how could (s)he (or anyone) 'expect' that they would be flush-mounted? One would, of course, usually expect such matters to be discussed before the quotation was drawn up - but that doesn't excuse a customer who 'accepts' a quotation which specifies something they don't want!Not sure I agree with you there. I would expect the installer to use flush fitting wall boxes, and to inform me of any exceptions to that and the reasons for it.To be fair, it surely depends upon what (if anything) was specified in the quotation/estimate which the OP (presumably) 'accepted', doesn't it?
Yes, probably - although "saving time and effort" also theoretically means less labour charge! Of course, some customers may actually prefer to not have decoration potentially disrupted in a part of the house (landing in this case) otehr than that actually being re-fitted/renovated - although that's clearly not the case with this thread.I suspect here the only reason is a saving in time and effort.
Kind Regards, John.
Exactly - that is the (only) point I was making - i.e. that BAS was 'jumping to conclusions' ('assuming the worst') without actually knowing what the quotation/estimate did or did not say.If the quote has specified that surface mounted will be used then I wouldn't expect anything different.
You may well 'expect' that, but making assumptions about things which are not explicitly specified in a quotation (or whatever) is a very common source of conflict between contractors and customers! Also, don't forget that, as I said, it is not a foregone conclusion that all customers would actually want flush accessories in this situation - so it's definitely something that needs to be agreed between contractor and customer up-front, and ideally documented in writing.If that was not detailed, then I would expect them to be chopped in and mounted flush, and that the quote includes all such labour and materials.
Exactly - that is the (only) point I was making - i.e. that BAS was 'jumping to conclusions' ('assuming the worst') without actually knowing what the quotation/estimate did or did not say.If the quote has specified that surface mounted will be used then I wouldn't expect anything different.
You may well 'expect' that, but making assumptions about things which are not explicitly specified in a quotation (or whatever) is a very common source of conflict between contractors and customers! Also, don't forget that, as I said, it is not a foregone conclusion that all customers would actually want flush accessories in this situation - so it's definitely something that needs to be agreed between contractor and customer up-front, and ideally documented in writing.If that was not detailed, then I would expect them to be chopped in and mounted flush, and that the quote includes all such labour and materials.
Kind Regards, John
At some level, that obvioulsy has to be the case - there is clearly a limit to what degree of detail can realistically be specified. However, as for "custom and practice", as I've said, in the sort of case we are talking about some customers would probably not want (the hassle/disruption of having) flush accessories installed in some other part of their house, so I'm not sure it is necessarily appropriate to assume that documentary silence implicitly means flush accessories.....and the only lesson I can draw from that is that it is impossible with reasonable time and budget constraints to draw up a contract that covers every item in great detail, so some things are assumed because they are custom and practice.
Fair enough - but everyone continues to assume that the quotation did not specify surface accessories on the landing.In this particular instance, if it was my house, I would have held part of the final invoice back.
OK, you are clearly kinder to your contractors than I amAt some level, that obvioulsy has to be the case - there is clearly a limit to what degree of detail can realistically be specified. However, as for "custom and practice", as I've said, in the sort of case we are talking about some customers would probably not want (the hassle/disruption of having) flush accessories installed in some other part of their house, so I'm not sure it is necessarily appropriate to assume that documentary silence implicitly means flush accessories.....and the only lesson I can draw from that is that it is impossible with reasonable time and budget constraints to draw up a contract that covers every item in great detail, so some things are assumed because they are custom and practice.
Fair enough - but everyone continues to assume that the quotation did not specify surface accessories on the landing.In this particular instance, if it was my house, I would have held part of the final invoice back.
Kind Regards, John
I wouldn't say that, but I certainly do all I can to avoid potentially difficult and tedious arguments about what (unwritten) things were assumed/implied by a contract. Although, as you've said, there is a limit to how far one can go, I certainly always attempt to make clear, and document, all aspects of the specification that particularly matter to me, without any reliance on 'unwritten assumptions' (even for things that some people might regard as 'obvious'). However, that's all in the name of hopefully making my subsequent life easier, not "being kind to contractors"!OK, you are clearly kinder to your contractors than I am
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