Mot,
I know, as said issues is that you get more complaints than praise.
But am suppised that Avis have same score - but is this for the same quantity of "I've been ripped off" reasons that dickmanns seems to be getting?
And had that slection issue many times when I have been hiring. Including the time when hire car engine kept overheating and I only then noted the small print on back of hire form that said I was to "if car breaks I was to pay fro recover and continue to pay for daily hire until they had fixed car"! I nursed the car back safely.
I have found that they all try and get most money from me, but those that I have paid resonable amount to have been least likley to actually rip me off.
I also use the annual car insurance policy, great money saving, but have fountalty never needed to actually calim from it to ry it out.
Crossed fingers for your selection, SFK