I have just received a call from somebody who runs a hairdressing salon near Oxford Circus. His boiler failed yesterday and he has had to close the shop until its repaired. His normal "plumber" is on holiday so he called a firm his friend uses.
This firm says it needs a diverter valve motor but clearly that is not problem as the boiler is not working at all. They cannot get that part in any case.
As we stock all the relevant parts he called me and I explained that we could supply any part if he arranged collection but I would not be able to get there today. He pressed me for a solution and I said I could only go there after 11 pm but in that case we would have to charge double time. He started to get annoyed and said he would not pay that. I replied in that case he would have to find somebody else to deal with it. I then received a real torrent of abuse.
I expect the salon will be closed on his most busy day in the week perhaps losing him a turnover of 3000-4000 pounds? But thats his choice as I had offered him a solution.
The motto perhaps is that if you are in a difficult position and you find somebody who can help then dont upset them.
Can anyone justify his attitude?
Tony
This firm says it needs a diverter valve motor but clearly that is not problem as the boiler is not working at all. They cannot get that part in any case.
As we stock all the relevant parts he called me and I explained that we could supply any part if he arranged collection but I would not be able to get there today. He pressed me for a solution and I said I could only go there after 11 pm but in that case we would have to charge double time. He started to get annoyed and said he would not pay that. I replied in that case he would have to find somebody else to deal with it. I then received a real torrent of abuse.
I expect the salon will be closed on his most busy day in the week perhaps losing him a turnover of 3000-4000 pounds? But thats his choice as I had offered him a solution.
The motto perhaps is that if you are in a difficult position and you find somebody who can help then dont upset them.
Can anyone justify his attitude?
Tony