Ok well I hadn't considered that the actual service of the boiler was a small part of the job and whether it was carried out or not is a minor complication.
Still as a customer I'd expect the guy to offer a reduced price or something maybe as a good will gesture, especially as he chose to not carry out the work on a technicality, not because it was impossible as some have mentioned.
An alternative might have been to say its going to take extra time due to the bad mounting and offer the chance to cover the additional cost.
Still as a customer I'd expect the guy to offer a reduced price or something maybe as a good will gesture, especially as he chose to not carry out the work on a technicality, not because it was impossible as some have mentioned.
An alternative might have been to say its going to take extra time due to the bad mounting and offer the chance to cover the additional cost.
Surely you'd only have to pay for his time he was there, not the full amount ie for the service which wasn't carried out!
That seems the most incredibly silly suggestion.
The engineer quoted a price to cover his time servicing, say 35 min PLUS his time to travel there and park his vehicle and return.
In congested areas like London, travelling and parking can often take much longer than a short job like a service.
So you are suggesting that because he fixed the pressure in say 10 minutes, he should only have charged say £10 ? And that has to cover perhaps an hour of his time and travel costs?
Tony