We have had no phone service from Sky for several days and they are now saying it is an earth fault and that it could cost us £99 call out plus £64 per hour as the fault could be with our phone not their service. I am a little concerned that this is a con because you cannot even get the number to ring when you try to call the house it goes straight to the Sky Voicemail, however the broadband which is on a splitter is fine! Any advice most welcome please help.