i brought a vax cleaner from argos the other week. all was well but when using the vac it kept cutting out occasionally. i took it back today and had some snotty women on the returns desk that took it out the box and said her manager wouldnt give me a refund as it was working while she tested it there and then- she turned it on for 5 seconds then turned it off again. she said i would need to leave it with her while they tested it. i said ok, walked out the shop after leaving my details and walked back to my car. i checked my receipt in the car and relised that i only have till tomorrow until the 30 day refund policy is up.
i went back in the store and said i wasnt happy and that i would return it to another store. the lady advised that it had been moved downstairs and i would need to drive my car into the loading bay to pick it up. so i drove down and knocked to door where some kid got the box out. the vac had been chucked in the box in pieces, i told the youth that that wasnt how i left it and to get the woman down and repackage it now. he said it was out of order how she left it but that she wouldnt come back down.
I'm more annoyed over the customer service experience than anything. very rude staff etc.
whats the best thing to do - take it back to another store or kick off with the manager? anyone else had problems with them?
thanks
i went back in the store and said i wasnt happy and that i would return it to another store. the lady advised that it had been moved downstairs and i would need to drive my car into the loading bay to pick it up. so i drove down and knocked to door where some kid got the box out. the vac had been chucked in the box in pieces, i told the youth that that wasnt how i left it and to get the woman down and repackage it now. he said it was out of order how she left it but that she wouldnt come back down.
I'm more annoyed over the customer service experience than anything. very rude staff etc.
whats the best thing to do - take it back to another store or kick off with the manager? anyone else had problems with them?
thanks