D
dextrous
So, had to take a couple of roller blinds back to B&Q (wrong colour - wanted to change for more expensive ones). Didn't have the receipt, and was relying on the usual credit note valid for the day. This has never been a problem before.
But now, after extensive advertising (funny, I've never seen it), B&Q are no longer willing to refund or credit note anything without the receipt. Moreover, even with a receipt, they will only refund up to a period of 45 days.
Can this be right?
As it happens, I managed to pursuade the duty manager to get the receipt up from their system since I had the credit card used, and the original purchase was ony a couple of weeks ago. Having found this on the system quite easily, she couldn't understand my argument that as credit card transactions are kept on the system for a few months anyway, and that I was well within my rights to request a printout of a duplicate receipt, that this 45 day rule was flawed from the outset.
But now, after extensive advertising (funny, I've never seen it), B&Q are no longer willing to refund or credit note anything without the receipt. Moreover, even with a receipt, they will only refund up to a period of 45 days.
Can this be right?
As it happens, I managed to pursuade the duty manager to get the receipt up from their system since I had the credit card used, and the original purchase was ony a couple of weeks ago. Having found this on the system quite easily, she couldn't understand my argument that as credit card transactions are kept on the system for a few months anyway, and that I was well within my rights to request a printout of a duplicate receipt, that this 45 day rule was flawed from the outset.