1. There appear to be 3 or 4 fixing holes per gallows bracket, which - depending on the type of fixing eg. Rawl Bolts, and how they were fixed, and what the background was that they were fixed to - would appear to be adequate, although decks fastened to timber frame structures must be bolted thro the wall.
2. The gallows bracket in view looks a little light, but it's not distorted, and is far too short to carry the cantilevered weight of the balcony, so i assume that supporting poles were propping the front of the balcony?
3. The fixings appear to have been torn from the wall, not from the gallows brackets, and the brackets have remained fixed to the balcony platform.
4.A The above suggests that either the supporting prop/posts failed by being inadequately specified, in terms of quality and quantity, or were wrongly positioned and/or fixed.
4.B Or, the balcony was overloaded.
4.C Something disturbed the posts or their fixings.
5. These are just a few observations ref. some of the obvious things to look for, but there are, of course, other variables that might have contributed to the collapse.
I've dealt with collapsed decks, and car ports, in the past, but never a balcony.
6. There is another point: that building work is taking place at the site, and, perhaps, the balcony was work-in-progress and not meant for use.
And, who removed that section of the patio railing, when and why?
I enjoy trying to work out what happened and how, perhaps others would chip in their two pence worth as well. It sounds cold blooded, but it may help me from making some similar, future cock-up.