In my office there are 2 phone lines, each relating to a different business. One of them is rented from Vodaphone Business, which gives me cheaper calls, no minimum charge, and cheaper line rentals. I have no problems at all with this line.
The second line is rented from BT. This line is due to change from BT to Vodaphone today. This morning I tried to make a call using this line and found there was no dialling tone. People who try to call us on this number get a ringing tone, but no-one answers as the phone is not getting any signal at all.
I phoned tech support at Vodaphone who said he would get back to me within 15 minutes. He phoned 25 minutes later and apologised but told me it had taken him 15 minutes to get through to BT's tech support. It is still a BT line as the changeover is not due till 5pm.
BT have said that there is a fault and it will take 3 days before they can fix it. The man from Vodaphone said that this was not at all unusual, and he has had the calls diverted to my other line. I'm sure that a lot of the self-employed people on here would be horrified if they thought their phone was going to be out of action for 3 days and if I did not have the second line to divert to, I would be desperately trying to contact my customers to keep them informed, but you can't contact potential customers who will phone in the next three days.
The last time I had a fault with BT they sent round an engineer the same day to sort it out after I got shirty with them on the phone. I can't help but think that if I was not on the verge of changing supplier then they would not keep a business customer waiting 3 days.
Has anyone had a similar experience with BT?
The second line is rented from BT. This line is due to change from BT to Vodaphone today. This morning I tried to make a call using this line and found there was no dialling tone. People who try to call us on this number get a ringing tone, but no-one answers as the phone is not getting any signal at all.
I phoned tech support at Vodaphone who said he would get back to me within 15 minutes. He phoned 25 minutes later and apologised but told me it had taken him 15 minutes to get through to BT's tech support. It is still a BT line as the changeover is not due till 5pm.
BT have said that there is a fault and it will take 3 days before they can fix it. The man from Vodaphone said that this was not at all unusual, and he has had the calls diverted to my other line. I'm sure that a lot of the self-employed people on here would be horrified if they thought their phone was going to be out of action for 3 days and if I did not have the second line to divert to, I would be desperately trying to contact my customers to keep them informed, but you can't contact potential customers who will phone in the next three days.
The last time I had a fault with BT they sent round an engineer the same day to sort it out after I got shirty with them on the phone. I can't help but think that if I was not on the verge of changing supplier then they would not keep a business customer waiting 3 days.
Has anyone had a similar experience with BT?