- Joined
- 19 Sep 2007
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- 67
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A week ago we had the copper wire stolen from the box in the street that supplies our phone connections. A few of us in the village had no connection for nearly 2 days. I phoned BT on my mobile ( not free on 0800) and after a long time and many menus I got through to an adviser and reported the fault (that I noticed from early in the morning). I was told I would get a discount if the fault lasted more than 24 hours unrepaired. When I phoned to claim this when reconnected I was fobbed off with the " computers are down that deal with this" story. I phoned back a day or so later to be told that, even though I phoned earlier with the initial fault, it didn't count until midnight that same evening, which technicaly put the repair time within 24 hours (even though the fault was reported much earlier and the repair was well over the limit by nearly a day).
The same theft has happened again only a week later and I have lost nearly 2 days connection. I didn't even bother reporting the fault this time as it would have been too costly on my mobile as well as probably being pointless. Surely if they have the fault reported by other people and know exctly when it occured, it is proof enough for me to claim for time lost with nocconection, not to mention no internet for my buisness and the cost of using my mobile.
Can anyone advise where I can go to take this higher as I have lost nearly 4 days.
Also, why don't BT put measures in place to stop this theft. Surely it is costing them more to keep repairing and replacing the wire?
I am very angry with BT as they went back on their word.
The same theft has happened again only a week later and I have lost nearly 2 days connection. I didn't even bother reporting the fault this time as it would have been too costly on my mobile as well as probably being pointless. Surely if they have the fault reported by other people and know exctly when it occured, it is proof enough for me to claim for time lost with nocconection, not to mention no internet for my buisness and the cost of using my mobile.
Can anyone advise where I can go to take this higher as I have lost nearly 4 days.
Also, why don't BT put measures in place to stop this theft. Surely it is costing them more to keep repairing and replacing the wire?
I am very angry with BT as they went back on their word.