Danfoss TPOne problem

[CD85]

Hi All,

I recently moved into a house fitted with a TPOne B, however it will not work because the previous owner or installer of the boiler/thermostat set the service reminder.

I had the boiler serviced a month ago, however I am unable to use the heating because I don't know the service code.

The person who serviced the boiler said he could fit a replacement thermostat for me or I could contact Danfoss, so I emailed Danfoss and bottom line was there will not help me as an end user and not installer.

It seems a shame to replace the thermostat which looks to be brand new because I don't know the 3 digit code.

Boiler is a ideal Instinct 24 Combi, which was given a clean bill of health after the service. With the weather at the moment I have not needed to put the heating on, but in coming weeks I will need to start using it I'm sure.

If anyone could help I would be grateful.

Thanks.

 

[CBW]

It would seem only an installer can do it, and perhaps the one who installed it originally? Try 000 if not, then it appears it would be a new thermostat or an installer

 

[CD85]

I have tried 000 to 100 so far with no luck. Unfortunately the company which fitted the boiler contracted the work out to a third party who no longer does any work for them so can't help me.

Just seems a waste to replace it because of the three digit code and no support from Danfoss.

 

[flameport]

Just seems a waste to replace it because of the three digit code and no support from Danfoss.

It is a waste, and entirely the fault of Danfoss.
Remove from wall, smash the front in and send it back to them for disposal with a note advising you won't be using their products again.

 

[CD85]

It is a waste, and entirely the fault of Danfoss.
Remove from wall, smash the front in and send it back to them for disposal with a note advising you won't be using their products again.

I don't understand why Danfoss won't help. It's tempting to buy a different brand to replace it due to the bad aftercare!

 

[CD85]

Well after a good few hours of working from 000 I got to 267 and bingo. I have changed the date to match when I had it serviced and set it to warn only rather then no heat. I won't be using Danfoss for anything in the future!