What a bunch of idiots!
Ladder monkeys is right as they made a complete botch-up of our Sky installation over a year ago. Now we're on the Sky repair protection and are hoping that a different company would be doing repairs on behalf of Sky, but not so!
We're having problems with our receiver and were told by Sky that an "engineer" would be round today. Have taken a day off work - no phone call from "engineer", no appearance at all.
Had to ring Sky six times throughout day..... no-one could tell me who is in charge of giving out sub-contracts.... Sky eventually told me the job had been closed and that the engineer had been! I haven't left the window all day, looking out for the repair van! I even put a note on the front door saying I was definitely indoors!
I found out it was First Line Digital who were supposed to be doing the repair, so I rang them myself and they confirmed the job had been done!
The engineer hasn't been anywhere near!! I have to say their only redeeming feature is a wonderful call centre operative called Christina, who helped me more than anyone else today. She was really nice and has promised to pass all my complaints on to the manager and ensure an "engineer" calls round tomorrow.
Sky were useless and they don't even care about subcontracting out to idiots! As long as the subcontractor is cheap - that's all that matters to them. They don't even care when you threaten to end your contract, and it's absolutely impossible to speak to anyone in authority.
I just feel like cancelling the whole lot. Never, ever trust First Line Digital, and don't expect Sky to care!
Ladder monkeys is right as they made a complete botch-up of our Sky installation over a year ago. Now we're on the Sky repair protection and are hoping that a different company would be doing repairs on behalf of Sky, but not so!
We're having problems with our receiver and were told by Sky that an "engineer" would be round today. Have taken a day off work - no phone call from "engineer", no appearance at all.
Had to ring Sky six times throughout day..... no-one could tell me who is in charge of giving out sub-contracts.... Sky eventually told me the job had been closed and that the engineer had been! I haven't left the window all day, looking out for the repair van! I even put a note on the front door saying I was definitely indoors!
I found out it was First Line Digital who were supposed to be doing the repair, so I rang them myself and they confirmed the job had been done!
The engineer hasn't been anywhere near!! I have to say their only redeeming feature is a wonderful call centre operative called Christina, who helped me more than anyone else today. She was really nice and has promised to pass all my complaints on to the manager and ensure an "engineer" calls round tomorrow.
Sky were useless and they don't even care about subcontracting out to idiots! As long as the subcontractor is cheap - that's all that matters to them. They don't even care when you threaten to end your contract, and it's absolutely impossible to speak to anyone in authority.
I just feel like cancelling the whole lot. Never, ever trust First Line Digital, and don't expect Sky to care!