I have a question about how these meters work for anyone with any experience of them.
We only recently noticed that the meter is not sending data to the smart monitor in the kitchen, and when talking to the energy supplier they said I could get the reading off the meter display, but had to press button A to activate the display.
Pressing button A did not activate the display, so they said press button B for 10 seconds then press button A again - but still no display.
At this point the call handler checked our account and realised that there was no reading from the meter being registered on their system, and as it had not been registering for a while they would arrange for the meter team to come and check the meter - saying that this would take a while and may not even be this side of Xmas.
They went on to say that it if they meter display had 'died' and it was not transmitting to their system then it would probably not be possible to get any readings and they would probably have to estimate our gas usage for the period between the meters failure and its repair/replacement.
Is there a possibility that they are correct and that the meter is not recording usage if the display and smart transmitter have failed, could I be facing an estimate on the next bill.
We only recently noticed that the meter is not sending data to the smart monitor in the kitchen, and when talking to the energy supplier they said I could get the reading off the meter display, but had to press button A to activate the display.
Pressing button A did not activate the display, so they said press button B for 10 seconds then press button A again - but still no display.
At this point the call handler checked our account and realised that there was no reading from the meter being registered on their system, and as it had not been registering for a while they would arrange for the meter team to come and check the meter - saying that this would take a while and may not even be this side of Xmas.
They went on to say that it if they meter display had 'died' and it was not transmitting to their system then it would probably not be possible to get any readings and they would probably have to estimate our gas usage for the period between the meters failure and its repair/replacement.
Is there a possibility that they are correct and that the meter is not recording usage if the display and smart transmitter have failed, could I be facing an estimate on the next bill.