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For the past week, my surgery has been 'pestering me' with phone messages, a text and a call, to make a telephone appointment with one of two doctors, following a recent blood test. Rather than pestering me, why can they simply not offer me an appointment?
So I have been going online at precisely 8am, to check if there are any appointments listed for either of the two, of the dozen or so doctors. This morning I found one, just one, but it didn't indicate in the list, whether it was a phone or F2F, until you go deeper. Go deeper and whilst you are doing that, the other appointments disappear. So I grabbed it, then rang to ask them to change it for a telephone appointment - no can do, so I just cancelled it, explaining the problem with Sysmonline. I was told that Airmid on the phone did indicate the type of appointment, so I checked that out on my phone and - no it doesn't, not until you delve into it, so the very same issue.
I can understand not being able to convert a phone, to a F2F, because they probably take up more doctor time, but a F2F has to take up less time, and they are not time-critical as to when the call is made.
Like many surgeries, they don't put any appointments up until precisely 8am, then it's a frantic attempt to grab an appointment before they all are gone.
I must say, I am perfectly able to cope with the tech, but I don't know how the less able people manage at all. It seems the surgeries go well out of their way to make it difficult to even make an appointment.
So I have been going online at precisely 8am, to check if there are any appointments listed for either of the two, of the dozen or so doctors. This morning I found one, just one, but it didn't indicate in the list, whether it was a phone or F2F, until you go deeper. Go deeper and whilst you are doing that, the other appointments disappear. So I grabbed it, then rang to ask them to change it for a telephone appointment - no can do, so I just cancelled it, explaining the problem with Sysmonline. I was told that Airmid on the phone did indicate the type of appointment, so I checked that out on my phone and - no it doesn't, not until you delve into it, so the very same issue.
I can understand not being able to convert a phone, to a F2F, because they probably take up more doctor time, but a F2F has to take up less time, and they are not time-critical as to when the call is made.
Like many surgeries, they don't put any appointments up until precisely 8am, then it's a frantic attempt to grab an appointment before they all are gone.
I must say, I am perfectly able to cope with the tech, but I don't know how the less able people manage at all. It seems the surgeries go well out of their way to make it difficult to even make an appointment.
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