- 30 Dec 2018
- Reaction score
Appointments to see a doctor? Forget it. They told me I was due for an annual BP check in January so I tried phoning to book an appointment. I was told I don't need to come to the surgery, I just need to buy a good BP machine from the likes of Boots, take readings each morning and evening for 7 days then email them to the surgery.
As you can guess, they never got their readings, but I do have a record of the phone call and what was said, should this ever come up in the future.
The very same here, so far as the doctor appointments are concerned, but my sometimes nurse appointments are much easier. I cannot make them online, I have to ring and can ring anytime of day to make those.
I have to do regular home BP's for both the surgery and hospital, I find them more representative than when they do it. As BP is my main issue, I try to take lots of reading, several times a day, then bluetooth the lot to my phone, then email them to self, for forwarding to both usually then let them sort out the average, themselves from the long list. Last time it was 171, and they managed to record it as 117 in error in my Patient Record, so I had to get them to correct that.
Treatment from the hospital is the complete opposite. If I have a query or problem, I simply call her secretary and she soon sorts things out for me.
Occasionally they will call me out of the blue just to see how I am feeling.
Yep, same here, always very helpful, once you get through to them, which is not always easy, I usually resort to email and almost always get a quick response. At one point, they were sending two near duplicated sets of blood forms out, but once pointed out to them, they corrected that.
Odd that one can get things so right, and the other get things so badly wrong for the patient?