Person on Gas Safe Certificate isn't who installed our boiler

[lizmoretti]

We recently had a new boiler installed by a local company. The owner of the company came to do the quote and then two employees/contractors came to do the work.

The gas safe certificate has the name of someone totally different and the address of the person is a different town to that of the company. It clearly says “Work carried out by: John Smith” but no-one by that name ever came to our property.

Should this be a concern? Does that make the certificate void?

Furthermore, we run on LPG and the person named on the cert. isn't registered to do LPG, so I'm worried that the guys who came to do the work also aren't registered to do domestic LPG.

 

[Mottie]

This is something you should be asking the person who did the job or gas safe if you are concerned.

 

[lizmoretti]

This is something you should be asking the person who did the job or gas safe if you are concerned.

I have emailed them, but wanted to get some other opinions too.

 

[Madrab]

If it's absolutely sure that the GSR engineer on the certificate wasn't the person that did the work and if the system is LPG and they don't have their LPG ticket then the certificate isn't valid and the installation hasn't been properly certified.

Legally, Gas Safe should be notified as it would be classified as an illegal install.

 

[lizmoretti]

If it's absolutely sure that the GSR engineer on the certificate wasn't the person that did the work and if the system is LPG and they don't have their LPG ticket then the certificate isn't valid and the installation hasn't been properly certified.

Legally, Gas Safe should be notified as it would be classified as an illegal install.

Definitely wasn't the engineer who quoted or the one who did the work. And the address of the engineer on the cert. isn't one I recognise as being related to the company.

I guess the next question is should I pay them? I've been holding off paying until I got the certificate.

 

[Madrab]

If it was me then no they wouldn't be paid.

Only issue is should the issue be raised with them or straight to Gas Safe. Some people may not agree but if you raise it with them it then gives the company the opportunity to correct it and if it definitely wasn't the guy on the cert who did the work and even if it was and they aren't certified to work on LPG - it is in essence illegal. If they did it once, how many others are the same.

If it is illegal work then that's highly dangerous and the company/individual needs to be reported.

 

[Mister Banks]

Definitely wasn't the engineer who quoted or the one who did the work. And the address of the engineer on the cert. isn't one I recognise as being related to the company.

I guess the next question is should I pay them? I've been holding off paying until I got the certificate.

Is the address valid, does it even exist?

 

[Harry Bloomfield]

Do not pay them, try to avoid explaining why you are delaying paying, and get in touch immediately with GS and explain your concerns.

 

[Diver Fred]

It will most likely affect your house insurance should their be an issue which is Gas related.

It is surprising just how many people do not know that an LPG Technician hold a different / additional GSR ticket to a mains gas chap.

 

[lizmoretti]

Is the address valid, does it even exist?

Address is valid and "John Smith" is on the gas safe register. Looked up the company on Companies House and there's no John Smith mentioned, nor is John Smith mentioned on their website.

However, this has made me investigate further. The company who did the work clearly stated on their website that they do mains and LPG. I have emails and texts that show I told them it was LPG. But looking them up on Gas Safe I can see they're not certified to carry out domestic LPG boiler installs.

But oddly, neither is John Smith, so it's not like they're trying to get someone else to sign-off work they shouldn't have done.

Out of interest, if Mr Company Owner is on the gas safe register, can one of his employees carry out the work and Mr Owner still certify it? Or does the worker need to be regsitered too?

 

[Madrab]

No one is allowed to work on gas for gain, be it NG or LPG, without the proper qualifications.

The only case where someone can work on gas without qualifications, is when they are training and under the supervision of a qualified GSR engineer. A gas engineer can do gas work under a company's Gas Safe registration number, without their own registration but they still need to be qualified.

 

[lizmoretti]

I've found on the Gas Safe Register (with the help of Instagram) the guy who actually installed our boiler. Could someone in the know please clarify in what he needs to be qualified to be able to relocate and install a new LPG boiler?

He has an LPG tick next to "Building Regulations: Heating systems" but not next to "Gas Boiler: Central Heating DOM NG"

 

[DP]

Simple. Call gas safe and ask them

 

[pcaouolte]

They can't have an LPG tick next to "Gas Boiler: Central Heating DOM NG" as the NG is for Natural Gas. They should have an LPG tick next to "Gas Boiler: Central Heating DOM LPG"

 

[Mottie]

Sometimes the certificates are not worth the paper they are printed on. I know a sparks who gets his self employed son to certificate any private jobs he does and I know of a BG engineer who gets his private jobs certificated by another RGI who he does occasional work for.